- >
- Existing customers >
- Contact us
Contact us
If you need to get in touch with our customer service team about your pension plan, insurance policy or investment product, we're here to help.
How can we help?
Tell us what you need help with and we'll send you to the right place.
General enquiries
Insurance
Can't find what you're looking for?
Access your plan with online service
If you've got a pension, investment or insurance product with us, you might be able to use online service to access your plan. Depending on what you've got with us, you'll be able to see your plan details, documents and more.
Finding your policy
-
Businesses we've rebranded as Royal London
-
Older policies
-
Find a lost pension
Royal London has been around since 1861 so our business looks somewhat different today than it did when we started. We've bought, owned and rebranded a number of specialist businesses, so even if you’re not sure your policy is with us - we’re here to help.
If your policy was originally taken out with one of these businesses you can select from these options to help direct your enquiry.
-
My policy was from a number of years ago – will you still have my details?
If the company your policy was with is listed on this page and your policy is live, we can trace it.
If a claim was previously made, we may not be able to trace the policy in question as we only hold our claim records for the legal minimum of 6 years.
All you need to do is give us a call on the number shown, and our experts will be happy to help.
-
The company I’m looking for isn’t listed. Does that mean my policy isn’t with Royal London?
We’re afraid so. But just because your policy isn’t with us, doesn’t mean all is lost.
To take your search further, there are other sources you can use that are ready and willing to help.
For insurance policies
- The Policy Detective can help you track down insurance policies held with companies that have either changed name or merged with other companies.
For pension policies
- MoneyHelper can help trace personal pension policies.
- The Pension Tracing Service can help you find workplace pension policies.
For more information on tracking down lost pensions, visit our Find a lost pension page.
Fraud and scams
Get the details of current financial scams, find out how to protect yourself from fraud and what to do if you're worried that you've been targeted by scammers
Have we contacted you?
From time to time we may need to get in touch with you to talk about your plan or policy.
Find out what you need to do if you’ve heard from us by phone or post.
Getting extra help
If you're having a hard time or there's a way we could make it easier to communicate with us, we can help.
Tell us about your circumstances and our specialist team will get in touch to let you know what support we can offer.
Looking for a lost pension?
It's easy to lose track of your pensions. Even if you only have a small amount, it's still worth tracking them down as they could provide you with extra income when you retire.
Prefer to talk to us?
You can call us on 0345 602 1885. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.
If you can, please have your policy number ready when you contact us. You can find it on paperwork we've sent you and might be called your policy, plan or scheme number or reference.
Calling from abroad? Please contact us on +44 1625 718 989. Call charges will vary depending on your local network provider's rates.
Alternatively, if you would prefer to write to us you can find the right address for your enquiry.