Contact us

Want to speak to us?

If you need to get in touch with our customer service team about your pension plan, insurance policy or investment product, we're here to help.

We can also help you to track down a policy from any of the specialist businesses we've acquired.

Or, if you prefer, you can also contact us by email.

Speak to a member of our team

0345 602 1885

Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

Updates to our brand

You may have noticed some changes to the look of our website and some of your Royal London communications. We’ve built on our heritage, purpose and values to modernise our brand and refresh our visual identity so that it reflects the modern mutual business that we are. We’ll be updating all communications to our new look over time, so please don’t be surprised if you continue to see some letters and emails in our old style for a little while.

Have you been contacted by Royal London?

From time to time we may need to get in touch with you to talk about your plan or policy.

Find out what you need to do if you’ve heard from us by phone or post.

Find out more

Businesses we've rebranded as Royal London

Royal London has been around since 1861 so our business looks somewhat different today than it did when we started. We've bought, owned and rebranded a number of specialist businesses, so even if you’re not sure your policy is with us - we’re here to help.

If your policy was originally taken out with one of these businesses you can select from these options to help direct your enquiry:

Coronavirus (COVID-19) information

We know that the coronavirus pandemic is a difficult and uncertain time for everyone. We're doing everything we can to support you and to help you understand how the outbreak might impact you as a Royal London customer.

Our coronavirus information How to spot coronavirus scams

Frequently asked questions

How do I call from outside the UK?

If you're living abroad or travelling internationally, please contact us on - 00 44 1625 718 989. Lines are open 8am to 6pm, Monday to Friday excluding UK bank holidays. Call charges will vary based on your local network provider's rates.

The company I’m looking for isn’t listed. Does that mean my policy isn’t with Royal London?

We’re afraid so. But just because your policy isn’t with us, doesn’t mean all is lost.

To take your search further, there are other sources you can use that are ready and willing to help.

For insurance policies

The Policy Detective can help you track down insurance policies held with companies that have either changed name or merged with other companies.

For pension policies

The Pensions Advisory Service can help trace personal pension policies.
The Pension Tracing Service can help you find workplace pension policies.

My policy was from a number of years ago – will you still have my details?

Absolutely. If the company your policy was with is listed on this page, we can trace it.

All you need to do is give us a call on the number shown, and our experts will be happy to help.

What details will I need when I call?

If you have any paperwork from the company your policy was with, it should hopefully mention a policy, plan or scheme number. That would be a great starting point.

If you don’t have anything like that, don’t panic. We’ll be able to search for your policy using more general details like your name, address and date of birth.

My partner/relative passed away and I’ve found a statement in their name. Can I still call you?

Of course you can. All you need to do is give us the policy number or plan reference on the statement when you call.

Be Alert to Scams

We’re aware of attempts by fraudsters to use Royal London’s name and corporate details to target customers with scam activity.

In some instances, people are encouraged to transfer money through offers for products with high rates of return on savings accounts or discuss deceased relatives’ unclaimed estates or money. These aren’t connected to Royal London and aren’t legitimate.

If you’re worried or want to confirm that any communications from us are genuine, please give us a call.

It's easy to lose track of your pensions

Even if you only have a small amount, it's still worth tracking them down as they could provide you with extra income when you retire.