Contact us

Please have your policy number ready when you contact us. You can find it on paperwork we've sent you and might be called your policy, plan or scheme number or reference.

If you can't find your policy number or don't have one, please have general details like your name, address and date of birth ready.

If you're phoning us about someone else's plan or policy, you'll need to give us the policy number or plan reference on the statement when you call. 

How do I contact Royal London from abroad?

If you're you're calling us from outside the UK, please contact us on 00 44 1625 718 989. Call charges will vary depending on your local network provider's rates.

Other ways of getting in touch

If you prefer, you can also send us an email or use one of our online forms to tell us if you need to change your details, make a claim or let us know that someone has died.

My policy was from a number of years ago – will you still have my details?

If the company your policy was with is listed on this page and your policy is live, we can trace it.

If a claim was previously made, we may not be able to trace the policy in question as we only hold our claim records for the legal minimum of 6 years.

All you need to do is give us a call on the number shown, and our experts will be happy to help.

The company I’m looking for isn’t listed. Does that mean my policy isn’t with Royal London?

We’re afraid so. But just because your policy isn’t with us, doesn’t mean all is lost.

To take your search further, there are other sources you can use that are ready and willing to help.

For insurance policies

- The Policy Detective can help you track down insurance policies held with companies that have either changed name or merged with other companies.

For pension policies

- MoneyHelper can help trace personal pension policies.

- The Pension Tracing Service can help you find workplace pension policies.

For more information on tracking down lost pensions, visit our Find a lost pension page.