If you need to get in touch with our customer service team about your pension plan, insurance policy or investment product, we're here to help.
Depending on what type of plan you've got with us, you may be able to access your Royal London plan details using our online service.
- What you'll need when you call
- Calling from abroad
Please have your policy number ready when you contact us. You can find it on paperwork we've sent you and might be called your policy, plan or scheme number or reference.
If you can't find your policy number or don't have one, please have general details like your name, address and date of birth ready.
If you're phoning us about someone else's plan or policy, you'll need to give us the policy number or plan reference on the statement when you call.
How do I contact Royal London from abroad?
If you're you're calling us from outside the UK, please contact us on 00 44 1625 718 989. Call charges will vary depending on your local network provider's rates.
Other ways of getting in touch
If you prefer, you can also send us an email or use one of our online forms to tell us if you need to change your details, make a claim or let us know that someone has died.
What would you like to do?
There's a quick and easy way to do many of the most common things our customers look to do on our website. Whether it's changing your personal details or getting help with online service there's a good chance we've got a form or a page that can help.
- Businesses we've rebranded as Royal London
- Older policies
- Find a lost pension
Royal London has been around since 1861 so our business looks somewhat different today than it did when we started. We've bought, owned and rebranded a number of specialist businesses, so even if you’re not sure your policy is with us - we’re here to help.
If your policy was originally taken out with one of these businesses you can select from these options to help direct your enquiry.
My policy was from a number of years ago – will you still have my details?
Absolutely. If the company your policy was with is listed on this page, we can trace it.
All you need to do is give us a call on the number shown, and our experts will be happy to help.
The company I’m looking for isn’t listed. Does that mean my policy isn’t with Royal London?
We’re afraid so. But just because your policy isn’t with us, doesn’t mean all is lost.
To take your search further, there are other sources you can use that are ready and willing to help.
For insurance policies
- The Policy Detective can help you track down insurance policies held with companies that have either changed name or merged with other companies.
For pension policies
- The Pensions Advisory Service can help trace personal pension policies.
- The Pension Tracing Service can help you find workplace pension policies.
For more information on tracking down lost pensions, visit our Find a lost pension page.
Fraud and scams
Get the details of current financial scams, find out how to protect yourself from fraud and what to do if you're worried that you've been targetted by scammers
Have we contacted you?
From time to time we may need to get in touch with you to talk about your plan or policy.
Find out what you need to do if you’ve heard from us by phone or post.
Getting extra help
If you're having a hard time or there's a way we could make it easier to communicate with us, we can help.
Tell us about your circumstances and our specialist team will get in touch to let you know what support we can offer.
Looking for a lost pension?
It's easy to lose track of your pensions. Even if you only have a small amount, it's still worth tracking them down as they could provide you with extra income when you retire.