Getting extra help

Is there anything that impacts the way you manage your finances or how you communicate with Royal London? If you tell us about your circumstances and explain how we can help, we can use that information to support you.

We'll send your information to our specialist team. They'll review what you’ve told us and see what we can do to help.

We won’t share your information outside of Royal London and we’ll always ask your permission before we make any changes to how we support you.

What we can do to support you

Depending on your circumstances, we can:

  • send your written communications in a different format, such as large print, braille or audio.
  • change the way we speak to you when you get in touch with us.
  • translate your documents into another language.
  • add a family member or friend to your account so they can speak on your behalf. We may need some more information from you to do this.
  • offer support when contacting a charity or organisation who can provide more help.

Further help and support

You can also visit our health and wellbeing directory which includes a list of organisations providing help and advice to support your mental and physical health.

Let us know if you'd like support

If you'd like to tell us about your circumstances you can contact us by phone or by using our online form.

Support form

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Tell us what we can do to support you

Give us a call on:

0345 602 1885

Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

Turn2Us benefits calculator

Our flagship charity partner, Turn2Us provide a free, confidential and independent benefits calculator, helping people to find out which state benefits they may be entitled to.

We have a long term, strategic partnership with Turn2Us to help more people build their financial resilience to life shocks.