Giving you personal support

Helpful resources

Our guides provide information and guidance on a wide range of issues to help you make the most of your money. They also point you in the right direction if you need further assistance.

Read our guides about Helpful resources

Is there anything that impacts the way you manage your finances or how you communicate with Royal London? If you tell us about your circumstances and explain how we can help, we can use that information to support you.

We'll send your information to our specialist team. They'll review what you’ve told us and see what we can do to help.

We won’t share your information outside of Royal London and we’ll always ask your permission before we make any changes to how we support you.

What we can do to support

Depending on your circumstances, we can:

  • send your written communications in a different format, such as large print, braille or audio.
  • change the way we speak to you when you get in touch with us.
  • translate your documents into another language.
  • add a family member or friend to your account so they can speak on your behalf. We may need some more information from you to do this.
  • offer support when contacting a charity or organisation who can provide more help.

Let us know if you'd like support

If you'd like to tell us about your circumstances you can contact us by phone or by using our online form.

Support form

1. Your details

Personal information we collect through this form will be used to manage your request. To find out how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352.

Personal information
You will find this on your statement or policy documents
Please use the format DD/MM/YYYY
Address

2. How we can support you

Please tell us your concerns and what adjustments you need

3. Consent

The personal information (including sensitive personal information) you provide in this form will only be used to help us support you better in the future. You may, at your discretion provide us with this type of information on a voluntary basis and based on your consent. You can withdraw your consent to us using this information at any time by contacting us on 0345 602 1885.

Please check this box before submitting the form

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Tell us what we can do to support you

Give us a call on:

0345 602 1885

Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.