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      For more than 150 years, we have been helping families plan for the unexpected with our range of insurance.

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      When you reach age 55, you'll find three main ways to enjoy the money you've saved.

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      Find out if you could release tax-free cash from your home with equity release.

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      Access your plan or policy details with our secure online service. It's really simple to use and you'll be up and running in no time.

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      Being a mutual means we're owned by our customers. For us, mutuality is a state of mind. Find out more about what our mutuality means to us and for you.

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Home - Royal London Home - Royal London
  • Insurance
    • About our insurance

      For more than 150 years, we have been helping families plan for the unexpected with our range of insurance.

      Insurance products
    • Life Insurance
      • Advised Life Cover
    • Over 50 Life Insurance
      • Over 60 Life Insurance
    • Whole of Life Insurance
    • Diabetes Life Cover
    • Illness and Income Protection
      • Critical Illness Cover
      • Income Protection Insurance
      • Life or Critical Illness
    • Business Insurance
      • Key Person Insurance
      • Business Life Cover
      • Relevant Life Plan
    • Make a claim
    • About our insurance
    • Life insurance articles
    • Manage your insurance policy
  • Pensions & retirement
    • Your retirement options

      When you reach age 55, you'll find three main ways to enjoy the money you've saved.

      Retirement options
    • Our pensions
      • Personal pensions
      • Workplace pensions
      • Retirement planning tools
    • Manage your pension plan
      • Register to access your plan online
    • Investment options
      • Fund prices and factsheets
      • Governed range
      • The Fund Range
      • Investment performance
      • Investment governance
      • Market update
      • Responsible investment
    • Your retirement options
      • Secure income
      • Enjoy a cash lump sum
      • Flexible access
      • Leave it for now
    • ProfitShare
  • Equity release
    • Equity release

      Find out if you could release tax-free cash from your home with equity release.

      Equity release calculator
    • Equity release
    • Equity release calculator
    • Lifetime mortgage
    • Information about your equity release
  • Articles & guides
    • Articles & guides

      Brush up on your financial knowledge with our useful articles and guides.

      Read our articles and guides
    • All topics
      • Bereavement articles
      • Life insurance articles
      • Investment articles
      • Pensions & retirement articles
      • Your money articles
    • Learn
      • Bereavement hub
      • Retirement planning tools
      • Pensions & retirement hub
      • Money guides
    • Managing your finances in difficult times
    • Good With Your Money guides
    • Members area
    • Secret Life of Pensions
  • Existing customers
    • Your online service

      Access your plan or policy details with our secure online service. It's really simple to use and you'll be up and running in no time.

      Register now
    • Help and support
      • Update your personal details
      • Make a claim
      • Tell us about a bereavement
      • Make a complaint
      • Find a lost pension
    • Coronavirus information
    • Manage your products
      • Pension plan
      • Insurance policy
      • Investments
      • ISA or Unit Trust
      • Endowment policy
      • Funeral plan
      • Equity release
    • Contact us
    • Our customer service
    • Fund information
    • Log in to your plan online
  • Mutuality
    • Our mutuality

      Being a mutual means we're owned by our customers. For us, mutuality is a state of mind. Find out more about what our mutuality means to us and for you.

      Learn about our mutuality
    • Introduction to mutuality
      • Responsible investment
      • Funeral poverty
      • Protection insurance
      • Championing
      • Social impact
      • Positive financial futures
    • Lost for Words
      • Lost for Words exhibition
      • Register now
    • Membership
      • Benefits and opportunities
      • Understanding your finances
      • Mutuality and membership
      • AGM and voting
      • Sign up for updates
  1. home >
  2. Existing customers Existing customers >
  3. Help and support Help and support

Help and support

Our customer Help and Support section has information about how to update your policy details, make a claim, let us know about a bereavement and how to track down a lost pension.

We have a number of service teams available to help depending on the type of product you have with us.

Update your policy details

If you need to update details such as names, addresses, or bank details, here you'll find the contact information you need.

Update your policy details about Update your policy details

Make a claim

If you need to make a claim we’ll make it as clear and easy to do as we can.

Make a claim about Make a claim

Make a complaint

If things haven't gone entirely to plan and you'd like to speak to someone about it, we think that should be a straightforward process.

Make a complaint about Make a complaint

Lost pensions – how to track them down

The Pension Tracing Service is a free government service that can help you track down pensions from schemes you have lost contact with.

Read more about Lost pensions – how to track them down

Giving you personal support

Have you experienced a change in your circumstances that impacts the way you manage your money? If you explain how we can help, we'll use that information to give you more personal support.

Find out more about Giving you personal support

Fraud and scams

Find out what to do if you’re worried about fraud or if you’ve been targeted by scammers.

Find out more about Fraud and scams

Need advice?

If you don’t already have a financial adviser, there are a number of directories that you can use to search for one in your area and according to their specialisms. Advisers may charge for their services – though they should agree any fees with you upfront.

Find a financial adviser about Need advice?
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The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.

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