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    • About our insurance

      For more than 150 years, we have been helping families plan for the unexpected with our range of insurance.

      Insurance products
    • Life Insurance
      • Advised Life Cover
      • Direct Life Insurance
      • Diabetes Life Cover
      • Over 50 Life Insurance
      • Whole of Life
    • Illness and Income Protection
      • Critical Illness Cover
      • Life or Critical Illness Cover
      • Income Protection
    • Make a claim
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    • Insurance explained
      • What is life insurance?
      • Single or joint life insurance for couples?
      • Types of life insurance – which is best for you?
    • Power up your pension

      Your pension is one of the most tax-efficient ways to save for the future. Find out how to give your savings a boost. Remember, your capital is at risk.

      Find out more
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    • Retirement planning

      From pensions to your property, there's a lot to consider when looking at how to fund your retirement.

      Explore my options
    • Retirement guides
      • Six tips for your retirement plans
      • Retirement interest-only (RIO) mortgages
      • Equity release explained
      • Is equity release right for me?
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      • Take a cash lump sum
      • Buy an annuity
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    • Using your property
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      • Retirement interest only (RIO) mortgage
      • Traditional mortgage for over 55s
      • Equity release calculator
    • Insurance in retirement
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    • Financial wellbeing

      Explore a range of articles, guides and support to help your financial wellbeing.

      Visit our financial wellbeing hub
    • What's on your mind?
      • Planning for life events
      • Dealing with unexpected life changes
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    • Your online service

      Access your plan or policy details with our secure online service. It's really simple to use and you'll be up and running in no time.

      Register now
    • Help and support
      • Update your personal details
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    • Our mutuality

      Being a mutual means we're owned by our customers. For us, mutuality is a state of mind. Find out more about what our mutuality means to us and for you.

      Learn about our mutuality
    • Introduction to mutuality
      • Responsible investment
      • Funeral poverty
      • Protection insurance
      • Championing
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      • Lost for Words exhibition
      • Register now
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Main Menu
Home - Royal London Home - Royal London
    • About our insurance

      For more than 150 years, we have been helping families plan for the unexpected with our range of insurance.

      Insurance products
    • Life Insurance
      • Advised Life Cover
      • Direct Life Insurance
      • Diabetes Life Cover
      • Over 50 Life Insurance
      • Whole of Life
    • Illness and Income Protection
      • Critical Illness Cover
      • Life or Critical Illness Cover
      • Income Protection
    • Make a claim
    • Manage your insurance policy
    • Business Insurance
    • Insurance explained
      • What is life insurance?
      • Single or joint life insurance for couples?
      • Types of life insurance – which is best for you?
    • Power up your pension

      Your pension is one of the most tax-efficient ways to save for the future. Find out how to give your savings a boost. Remember, your capital is at risk.

      Find out more
    • Our pensions
      • Personal pensions
      • Workplace pensions
      • Retirement planning tools
    • Manage your pension plan
      • Register to access your plan online
    • Investment options
      • Fund prices and factsheets
      • Governed range
      • The Fund Range
      • Investment performance
      • Investment governance
      • Investing responsibly
      • Market update
    • Retirement planning
      • Using your pension
      • Using your property
      • Retirement guides
    • ProfitShare
    • Secret Life of Pensions
    • Pension transfers
    • Retirement planning

      From pensions to your property, there's a lot to consider when looking at how to fund your retirement.

      Explore my options
    • Retirement guides
      • Six tips for your retirement plans
      • Retirement interest-only (RIO) mortgages
      • Equity release explained
      • Is equity release right for me?
    • Find an adviser
    • Using your pension
      • Pension drawdown
      • Take a cash lump sum
      • Buy an annuity
      • Retirement income calculator
    • Using your property
      • Equity release
      • Lifetime mortgage
      • Retirement interest only (RIO) mortgage
      • Traditional mortgage for over 55s
      • Equity release calculator
    • Insurance in retirement
      • Whole of life insurance
      • Over 50 insurance
    • Financial wellbeing

      Explore a range of articles, guides and support to help your financial wellbeing.

      Visit our financial wellbeing hub
    • What's on your mind?
      • Planning for life events
      • Dealing with unexpected life changes
      • Understanding your pension and investments
      • Cost of living
      • Managing your money
    • Article categories
      • Bereavement
      • Equity release
      • Life insurance
      • Investment
      • Pensions & retirement
      • Your money
    • Money guides
    • Bereavement hub
    • Good With Your Money guides
    • Podcasts
    • Your online service

      Access your plan or policy details with our secure online service. It's really simple to use and you'll be up and running in no time.

      Register now
    • Help and support
      • Update your personal details
      • Make a claim
      • Tell us about a bereavement
      • Make a complaint
      • Find a lost pension
    • Coronavirus information
    • Tax Year End
    • Manage your products
      • Pension plan
      • Insurance policy
      • Investments
      • ISA or Unit Trust
      • Endowment policy
      • Funeral plan
      • Equity release
    • Contact us
    • Our customer service
    • Fund information
    • Log in to your plan online
    • Consultations
    • Our mutuality

      Being a mutual means we're owned by our customers. For us, mutuality is a state of mind. Find out more about what our mutuality means to us and for you.

      Learn about our mutuality
    • Introduction to mutuality
      • Responsible investment
      • Funeral poverty
      • Protection insurance
      • Championing
      • Social impact
      • Positive financial futures
    • Lost for Words
      • Lost for Words exhibition
      • Register now
    • How to Die Well book
    • Changemakers
    • Together for good
    • Membership
      • Benefits and opportunities
      • The Penny Drops podcast
      • Mutuality and membership
      • AGM and voting
      • Sign up for updates
  1. home >
  2. Existing customers >
  3. Help and support

Help and support

Our customer Help and Support section has information about how to update your policy details, make a claim, let us know about a bereavement and how to track down a lost pension.

We have a number of service teams available to help depending on the type of product you have with us.

Update your policy details

If you need to update details such as names, addresses, or bank details, here you'll find the contact information you need.

Update your policy details  

Make a claim

If you need to make a claim we’ll make it as clear and easy to do as we can.

Make a claim  

Make a complaint

If you need to make a complaint, you can use our online form to get in touch. You can also find information on how to make a complaint by phone or by post.

Make a complaint  

Lost pensions – how to track them down

The Pension Tracing Service is a free government service that can help you track down pensions from schemes you have lost contact with.

Read more  about Lost pensions – how to track them down

Getting extra help

If you're having a hard time, financially or with your health and wellbeing, or something is making it more difficult for you to communicate with Royal London, we can help.

Find out more  

Fraud and scams

To help protect you against fraud and scams, we’ve pulled together some helpful guidance. Find out how to report a scam and what to do if you've been targeted.

Find out more  

Need advice?

If you don't already have a financial adviser, there are a number of directories that you can use to search for one in your area and according to their specialisms. Advisers may charge for their services - though they should agree any fees with you upfront.

Find a financial adviser about Need advice?
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Products and services

  • Over 50 Life Insurance
  • Life Insurance
  • Mortgage Life Insurance
  • Level Term Life Insurance
  • Critical Illness Cover
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About us

About us

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Useful links

Useful links

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The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales, company number 99064. Registered office: 55 Gracechurch Street, London, EC3V 0RL.

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