Help and support
Our customer Help and Support section has information about how to update your policy details, make a claim, let us know about a bereavement and how to track down a lost pension.
We have a number of service teams available to help depending on the type of product you have with us.
Update your policy details
If you need to update details such as names, addresses, or bank details, here you'll find the contact information you need.
Make a claim
If you need to make a claim we’ll make it as clear and easy to do as we can.
Make a complaint
If you need to make a complaint, you can use our online form to get in touch. You can also find information on how to make a complaint by phone or by post.
Lost pensions – how to track them down
The Pension Tracing Service is a free government service that can help you track down pensions from schemes you have lost contact with.
Getting extra help
If you're having a hard time, financially or with your health and wellbeing, or something is making it more difficult for you to communicate with Royal London, we can help.