Help and support

Our customer Help and Support section has information about how to update your policy details, make a claim, let us know about a bereavement and how to track down a lost pension.

We have a number of service teams available to help depending on the type of product you have with us.

Update your policy details

If you need to update details such as names, addresses, or bank details, here you'll find the contact information you need.

Update your policy details

Make a claim

If you need to make a claim we’ll make it as clear and easy to do as we can.

Make a claim

Make a complaint

If you need to make a complaint, you can use our online form to get in touch. You can also find information on how to make a complaint by phone or by post.

Make a complaint

Lost pensions – how to track them down

The Pension Tracing Service is a free government service that can help you track down pensions from schemes you have lost contact with.

Getting extra help

If you're having a hard time, financially or otherwise, or something is making it more difficult for you to communicate with Royal London, we can help.

Find out more

Fraud and scams

To help protect you against fraud and scams, we’ve pulled together some helpful guidance. Find out how to report a scam and what to do if you've been targeted.

Find out more