Help and support
Our customer Help and Support section has information about how to update your policy details, make a claim, let us know about a bereavement and how to track down a lost pension.
We have a number of service teams available to help depending on the type of product you have with us.
Update your policy details
If you need to update details such as names, addresses, or bank details, here you'll find the contact information you need.
Make a claim
If you need to make a claim we’ll make it as clear and easy to do as we can.
Make a complaint
If things haven't gone entirely to plan and you'd like to speak to someone about it, we think that should be a straightforward process.
Lost pensions – how to track them down
The Pension Tracing Service is a free government service that can help you track down pensions from schemes you have lost contact with.
Giving you personal support
Have you experienced a change in your circumstances that impacts the way you manage your money? If you explain how we can help, we'll use that information to give you more personal support.