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Help and support

Our customer Help and Support section has information about how to update your policy details, make a claim, let us know about a bereavement and how to track down a lost pension.

We have a number of service teams available to help depending on the type of product you have with us.

Update your policy details

If you need to update details such as names, addresses, or bank details, here you'll find the contact information you need.

Update your policy details about Update your policy details

Make a claim

If you need to make a claim we’ll make it as clear and easy to do as we can.

Make a claim about Make a claim

Make a complaint

If things haven't gone entirely to plan and you'd like to speak to someone about it, we think that should be a straightforward process.

Make a complaint about Make a complaint

Lost pensions – how to track them down

The Pension Tracing Service is a free government service that can help you track down pensions from schemes you have lost contact with.

Read more about Lost pensions – how to track them down

Giving you personal support

Have you experienced a change in your circumstances that impacts the way you manage your money? If you explain how we can help, we'll use that information to give you more personal support.

Find out more about Giving you personal support

Fraud and scams

Find out what to do if you’re worried about fraud or if you’ve been targeted by scammers.

Find out more about Fraud and scams