Fraudsters are constantly creating new scams to trick unsuspecting customers into handing over personal information and money. This section will be updated with current scams as we become aware of them.
We’re aware of attempts by fraudsters to contact customer via text or pre-recorded message claiming their personal data has been changed or compromised.
These calls aren’t connected to Royal London and we advise no further contact is made with the sender.
In some cases, people are asked to transfer money through offers for products with high rates of return on savings accounts or discuss deceased relatives’ unclaimed estates or money.
These aren’t connected to Royal London and aren’t legitimate.
Report a scam or fraud
If you think you might have been the victim of fraud or targeted by a scam by someone claiming to work for or on behalf of Royal London, please let us know by giving us a call.
Tel: 0345 602 1885
When you call, choose what type of product you have or have been contacted about and you'll be transferred to a member of our team.
What to look out for
Fraudsters can use different ways to entice someone into talking to them. They can use Royal London’s name and corporate details to target customers with scam activity. They can say they work alongside Royal London or could be offering free reviews.
If what they are promising is too good to be true or out of the norm its likely to be a scam.
If you’re worried or want to confirm that any communications from us are genuine, please give us a call.
Don't let a scammer enjoy your retirement
Find out how pension scams work, how to avoid them and what to do if you suspect a scam in this handy leaflet from the Financial Conduct Authority.
Financial scams come in many forms and are increasing rapidly. Royal London shows you how to spot and deal with scams.