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Fraud and scams

We help our customers plan for and build towards financial security after they stop working. But protecting your money against fraud in the here and now is very important to ensuring your financial wellbeing too.

To help protect you from scams, we’ve pulled together some helpful guidance on what you can do if you’re worried that you’ve been targeted by scammers.

Latest scams

Fraudsters are constantly creating new scams to trick unsuspecting customers into handing over personal information and money. This section will be updated with current scams as we become aware of them.

Scam Warning - Impersonation scams

Fraudsters are impersonating Royal London and Royal London Asset Management (RLAM) using fake websites and documents to steal personal details and money. Find out what to do if you've been affected and how to protect yourself.

Find out more Find out more about the latest impersonation scams

Cold calling

We’re aware of attempts by fraudsters to contact customer via text or pre-recorded message claiming their personal data has been changed or compromised.  

These calls aren’t connected to Royal London and we advise no further contact is made with the sender.   

Savings accounts

In some cases, people are asked to transfer money through offers for products with high rates of return on savings accounts or discuss deceased relatives’ unclaimed estates or money.

These aren’t connected to Royal London and aren’t legitimate.

Report a scam or fraud

If you think you might have been the victim of fraud or targeted by a scam by someone claiming to work for or on behalf of Royal London, please let us know by giving us a call.

Tel: 0345 602 1885

When you call, choose what type of product you have or have been contacted about and you'll be transferred to a member of our team.

You can also report fraud by sending us an email.

You should also contact Action Fraud and your bank immediately if you’ve given personal information or bank details to fraudsters believing that they’re genuine.

What to look out for

Fraudsters can use different ways to entice someone into talking to them. They can use Royal London’s name and corporate details to target customers with scam activity. They can say they work alongside Royal London or could be offering free reviews.

If what they are promising is too good to be true or out of the norm its likely to be a scam.

If you’re worried or want to confirm that any communications from us are genuine, please give us a call.

Don't let a scammer enjoy your retirement

Find out how pension scams work, how to avoid them and what to do if you suspect a scam in this handy leaflet from the Financial Conduct Authority.

Find out more  

Have you been contacted by Royal London?

From time to time we may need to get in touch with you to talk about your plan or policy.

Find out what you need to do and how to confirm that these communications are genuine.

Find out more Find out more

What to do if you’ve lost money

If you’ve been targeted by fraudsters and been scammed, defrauded or experienced cybercrime, you can contact Action Fraud by visiting their website or calling 0300 123 2040. Action Fraud is the UK’s national reporting centre for fraud and cybercrime, run by the City of London Police.

If you live in Scotland you can report these directly to Police Scotland.