What it means to be customer owned
We’re customer owned and do not have any shareholders – a model often called a ‘mutual’. That means the people who use our products are at the heart of our business.
Because we don’t answer to shareholders, we can focus on creating long-term value for our customers – through the products we offer, the service we provide, and the decisions we make.
Everything we do is built around you.
How being customer owned works for you
We share our success
When we do well, we aim to share profits with eligible customers through ProfitShare.
We focus on the long term
Without shareholder pressure, we can take a longer-term view
– making decisions that support your future, not short term gains.
We give you a voice
Members can have a say in how we’re run, through our Annual General Meeting (AGM).
We're in good company
Customer owned businesses, or mutuals, play an important role in insurance markets around the world. Owned by their customers or members, they’re often rooted in a strong sense of purpose and a commitment to supporting the communities they serve.
Royal London is proud to be the UK’s largest customer owned life, pensions and investment company – and among the world’s 30 leading mutuals.*
*Based on total 2022 premium income. ICMIF Global 500, 2024.