Make a complaint
Have a question about your gift card?
Not sure when you will receive your gift card? You can use our handy checker to see when you can expect it to arrive.
If something is not quite right and you would like our Customer Relations team to look into it for you, then please fill out our complaints email form below.
You can view our complaints policy in full to learn more about how we'll deal with your complaint.
By filling in the form fields, you’re providing us with information we need to make sure your claim is dealt with quickly and by the right customer services team.
Payment Protection Insurance (PPI) has never been a Royal London product or product feature.
Please note that the Financial Conduct Authority's deadline for PPI claims passed on 29th August 2019 and we will no longer respond to new PPI claim enquiries or complaints.
(Office hours are Monday to Friday 8.00am-6.00pm).
Excluding Bank Holidays
Royal London House