Make a complaint

Have a question about your gift card?

Not sure when you will receive your gift card? You can use our handy checker to see when you can expect it to arrive.

Gift card checker about Have a question about your gift card?

If something is not quite right and you would like our Customer Relations team to look into it for you, then please fill out our complaints email form below.

You can view our complaints policy in full to learn more about how we'll deal with your complaint.

By filling in the form fields, you’re providing us with information we need to make sure your claim is dealt with quickly and by the right customer services team. 


Payment Protection Insurance (PPI) has never been a Royal London product or product feature.

Please note that the Financial Conduct Authority's deadline for PPI claims passed on 29th August 2019 and we will no longer respond to new PPI claim enquiries or complaints.

Complaint form

1. Your details

This section should be completed by all applicants.

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352.

Personal information
Please use the format DD/MM/YYYY

2. Details of your complaint

Please fill in this section with the relevant policy information and details of your complaint.

Policy information
You will find this on your statement or policy documents
More information

* Indicates a required field

You can also contact us by phone or through the post using the following details:


0345 603 6733

(Office hours are Monday to Friday 8.00am-6.00pm).
Excluding Bank Holidays


Customer Relations
Royal London House
Alderley Road