Make a complaint
If something is not quite right and you would like our Customer Relations team to look into it for you, then please fill out our complaints email form below.
You can view our complaints policy in full to learn more about how we'll deal with your complaint.
By filling in the form fields, you’re providing us with information we need to make sure your claim is dealt with quickly and by the right customer services team.
Have a question about your gift card?
Not sure when you will receive your gift card? You can use our handy checker to see when you can expect it to arrive.
(Office hours are Monday to Friday 8.00am-6.00pm).
Excluding Bank Holidays
Royal London House