Make a complaint

If something is not quite right and you would like our Customer Relations team to look into it for you, then please fill out our complaints email form below.

You can view our complaints policy in full to learn more about how we'll deal with your complaint.

By filling in the form fields, you’re providing us with information we need to make sure your claim is dealt with quickly and by the right customer services team. 

Have a question about your gift card?

Not sure when you will receive your gift card? You can use our handy checker to see when you can expect it to arrive.

Gift card checker about Have a question about your gift card?

Complaint form

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You can also contact us by phone or through the post using the following details:

Phone:

0345 603 6733

(Office hours are Monday to Friday 8.00am-6.00pm).
Excluding Bank Holidays

Post:

Customer Relations
Royal London House
Alderley Road
Wilmslow
SK9 1PF