Tell us about a bereavement

We understand that the world can feel as though it's been turned upside down when someone dies. So we are making things easy - whether you're letting us know about an insurance claim or you're the beneficiary of a pension.

Information we'll ask for

We'll take your contact details so we can send any forms you might need, and keep you updated. It'd also help if you have the following information about the person who died:

  • Their full name
  • Their last known address
  • Their date of birth
  • The date they died
  • Any policy or plan numbers
  • The death certificate (we might need the certificate number)
  • If a will has been left, we will need the name of the executor if you know it.


What to expect

Get in touch

Let us know someone has died. You can do this online, by phone or by post.

Keeping making payments

We'll let you know when it's ok to stop, and refund any overpaid premiums.

We'll contact you

The person handling your claim will let you know if we need any more information.

Getting in touch

To show you how best to get in touch with us, we need to know what kind of policy they had. Don't worry if you don't know, just choose 'I don't know' from the list below.

Please select an option

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