Tell us about a bereavement

How to notify us of a death

We understand that when someone makes a claim, it is at a difficult time in their lives. So we believe it’s important to make things as easy as we can and to treat every claim with care and compassion.

Letting us know that someone has died

Information you'll need

Find out what documents and information you'll need to have to hand when you get in touch with us about a death.

Find out what you'll need  about Information you'll need

Contact us about a bereavement

You can let us know that someone has died over the phone or by post to start the claims process.

Get in touch by phone or post  about Contact us about a bereavement

Use our online form

You can use our online form to let us know about a bereavement. We'll then get in touch at a time that suits you.

Notification of death form  about Use our online form

Need more support and guidance?

We understand that when someone dies, it can be a difficult time. We're working with our partner Co-op Legal Services to provide you with free practical help and advice on bereavement related issues.

This service is only available to customers who bought their policy directly from Royal London.

Find out more about this service about Need more support and guidance?

Information you'll need when you get in touch

When you contact us, please try to have the following information to hand:

  • The name of the deceased and their last known address
  • Their date of birth if you know it
  • Plan number (s) - not essential but it will help us locate any plans they held with us
  • The death certificate if you have it (we might need the certificate number)
  • The date of death
  • If a will has been left, we will need the name of the executor if you know at the time you are calling

We will need your contact details (name and daytime contact number) so that we can reach you again if we need any further information to process the claim. There may be additional information we need - but we will let you know when we walk you through the process step by step.

How to contact us by phone or post

To let us know that someone has died, you can use one of the contact numbers shown below. This is the quickest way to complete the claims process and we can guide you through it.

There are postal addresses available for the teams that process bereavement claims if you prefer to start the claims process off this way, but please ensure you provide us with your contact information if you do.

Who to contact...

Let us know about a death online

Fill out our online form and we'll contact you within 5 working days regarding your claim.

Please note that if the plan or policy is with:

  • Bright Grey
  • Scottish Provident
  • CIS
  • Pegasus/Pegasus Whole of Life
  • Abbey National, Santander or PLAL (Previously Abbey National Life)

or you don't know who it was taken out with, you will need to contact us by phone or post.

Notification of death form

* Indicates a required field.


We have a range of simple guides explaining what to do when someone dies, from paying for a funeral to sorting out their finances.