Tell us about a bereavement

How to notify us of a death

We understand that when someone makes a claim, it is at a difficult time in their lives. So we believe it’s important to make things as easy as we can and to treat every claim with care and compassion.

Letting us know that someone has died

Information you'll need

Find out what documents and information you'll need to have to hand when you get in touch with us about a death.

Find out what you'll need  about Information you'll need

Contact us about a bereavement

You can notify us that someone has died over the phone or by post and we will use information to see if there is a claim to be made.

Get in touch by phone or post  about Contact us about a bereavement

Use our online form

You can use our 'Notification form to notify us about a Bereavement. Once we receive this notification, we'll then email or post the relevant forms for you to complete.

Notification of death form  about Use our online form

You can use our 'Notification form to notify us about a Bereavement. Once we receive this notification, we'll then email or post the relevant forms for you to complete.

Information you'll need when you get in touch

When you contact us, please try to have the following information to hand:

  • The name of the deceased and their last known address
  • Their date of birth if you know it
  • Policy / Plan number (s) - not essential but it will help us locate any plans they held with us
  • The death certificate if you have it (we might need the certificate number)
  • The date of death
  • If a will has been left, we will need the name of the executor if you know at the time you are calling

We will need your contact details so that we can progress your notification and send the relevant forms by email or post.

How to contact us by phone or post

To let us know that someone has died, you can use one of the contact numbers shown below. This is the quickest way to complete the claims process and we can guide you through it.

There are postal addresses available for the teams that process bereavement claims if you prefer to start the claims process off this way, but please ensure you provide us with your contact information if you do.

Who to contact...

Let us know about a death online

Fill out our online form and we'll contact you within 5 working days regarding your claim.

Please note that if the plan or policy is with:

  • Scottish Provident
  • CIS
  • Pegasus/Pegasus Whole of Life
  • Abbey National, Santander or PLAL (Previously Abbey National Life)

or you don't know who it was taken out with, you will need to contact us by phone or post.

Notification of death form

* Indicates a required field.

1. Information about the person who died

Please fill in this section with details of the person who died.

Personal information
Title *
Please use the format DD/MM/YYYY
The date of death stated on the death certificate
Usual or last known address
Plan/policy information
Multiple policy numbers should be separated by commas.
Please note if your plan or policy was taken out with Scottish Provident, CIS, Pegasus/Pegasus Whole of Life, Abbey National, Santander or PLAL (Previously Abbey National Life) or if you're not sure who your plan was originally taken out with, you will need to contact us by phone.
Additional information
This must be from a UK death certificate
Is there a surviving spouse? *
Please give us the name and contact information of the surviving spouse. We may still need to contact them before paying out the claim.
Spouse title *

2. Your details

This section should be completed by all applicants.

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352.

Personal information
Your title *
If you are the acting Financial Adviser please note we require the Death Certificate or Letter of Authority before we can provide any further information.
Contact information
How would you prefer to be contacted? *

3. Keeping you safe from theft and identity fraud

In order to protect our customers we may have to verify your identity or the identity of certain individuals connected to a policy. At Royal London we do this electronically to make things easier for you.

If you would prefer we didn’t do this electronically, please tick the following check box. If you choose to opt out, we’ll need to contact you to request paper based evidence of your identity.

* Indicates a required field

Bereavement

We have a range of simple guides explaining what to do when someone dies, from paying for a funeral to sorting out their finances.