Tell us about a bereavement
Letting us know that someone has died
Information you'll need
Find out what documents and information you'll need to have to hand when you get in touch with us about a death.
Contact us about a bereavement
You can let us know that someone has died over the phone or by post to start the claims process.
Use our online form
You can use our online form to let us know about a bereavement. We'll then get in touch at a time that suits you.
Need more support and guidance?
We understand that when someone dies, it can be a difficult time. We're working with our partner Co-op Legal Services to provide you with free practical help and advice on bereavement related issues.
This service is only available to customers who bought their policy directly from Royal London.
Information you'll need when you get in touch
When you contact us, please try to have the following information to hand:
- The name of the deceased and their last known address
- Their date of birth if you know it
- Plan number (s) - not essential but it will help us locate any plans they held with us
- The death certificate if you have it (we might need the certificate number)
- The date of death
- If a will has been left, we will need the name of the executor if you know at the time you are calling
We will need your contact details (name and daytime contact number) so that we can reach you again if we need any further information to process the claim. There may be additional information we need - but we will let you know when we walk you through the process step by step.
How to contact us by phone or post
To let us know that someone has died, you can use one of the contact numbers shown below. This is the quickest way to complete the claims process and we can guide you through it.
There are postal addresses available for the teams that process bereavement claims if you prefer to start the claims process off this way, but please ensure you provide us with your contact information if you do.
Who to contact...
Critical illness and protection policies bought via a Financial Adviser with Royal London or Bright Grey
Phone: 0345 609 4500
Or write to us at:
1 Thistle Street
Edinburgh
EH2 1DG.
Critical illness and protection policies bought via a Financial Adviser with Scottish Provident
Phone: 0345 271 0900
or write to us at:
301 St Vincent Street
Glasgow
G2 5PB.
Over 50's life cover and serious ill health claims for policies bought directly with Royal London after 2014
Phone: 0345 266 5400
or write to us at:
Customer Services
PO Box 409
Royal London House
Alderley Park
Congleton Road
Nether Alderley
Macclesfield
SK10 4EL.
You can also fill out our online form.
For Funeral plans taken out with Royal London, where the policy started within the last 12 months please call 0345 266 5400, for any older plans, you will need to contact the Funeral provider listed on the Certificate of Entitlement.
You can also fill out our online form.
Endowments, savings plans & whole of life policies taken out with Royal London, United Friendly, Refuge Assurance before 2004
Phone: 0345 600 6505
You can also fill out our online form.
Pensions taken out with Royal London or United Assurance before 2004
Phone: 0345 850 0532
or write to us at:
Royal London House
Alderley Park
Congleton Road
Nether Alderley
Macclesfield
SK10 4EL.
You can also fill out our online form.
Pensions taken out through a Financial adviser (also ex Scottish Life)
Phone: 0345 604 5155
or write to us at:
PO Box 413
Alderley Road
Wilmslow
Cheshire
SK9 0EN.
You can also fill out our online form.
Policies taken out with Royal Liver in the UK
Phone: 0345 303 2511
or write to us at:
Royal London
Royal London House
Alderley Park
Congleton Road
Nether Alderley
Macclesfield
SK10 4EL.
You can also fill out our online form.
Policies taken out with Royal Liver in the Republic of Ireland
Phone: 1850 201351
or write to us at:
Royal London
PO Box 12995
Dublin 2.
Policies taken out with CIS
Phone: 0345 605 7777
or write to us at:
Churchgate House
5th Floor Reception
56 Oxford Street
Manchester
M1 6EU.
Policies taken out with Pegasus/Pegasus Whole of Life
Phone: 0345 600 0435
or write to us at:
Royal London Retail
301 St Vincent Street
Glasgow
G2 5PB.
Plans taken out with Abbey National or Santander or PLAL (Previously Abbey National Life)
Phone: 0345 741 3002
or write to us at:
Royal London Retail
301 St Vincent Street
Glasgow
G2 5PB.
If you're not sure who the plan was originally taken out with, you can check our lost policy page.
Or if you prefer, you can call 0345 050 2020 to speak to one of our customer call teams and they will put you in touch with the correct area. We're available Monday to Friday 8am - 6pm.

Let us know about a death online
Fill out our online form and we'll contact you within 5 working days regarding your claim.
Please note that if the plan or policy is with:
- Bright Grey
- Scottish Provident
- CIS
- Pegasus/Pegasus Whole of Life
- Abbey National, Santander or PLAL (Previously Abbey National Life)
or you don't know who it was taken out with, you will need to contact us by phone or post.