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Tell us about a bereavement

How to notify us of a death

We understand that when someone makes a claim, it is at a difficult time in their lives. So we believe it’s important to make things as easy as we can and to treat every claim with care and compassion.

Letting us know that someone has died

Information you'll need

Find out what documents and information you'll need to have to hand when you get in touch with us about a death.

Find out what you'll need  about Information you'll need

Contact us about a bereavement

You can let us know that someone has died over the phone or by post to start the claims process.

Get in touch by phone or post  about Contact us about a bereavement
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Use our online form

You can use our online form to let us know about a bereavement. We'll then get in touch at a time that suits you.

Notification of death form  about Use our online form

Need more support and guidance?

We understand that when someone dies, it can be a difficult time. We're working with our partner Co-op Legal Services to provide you with free practical help and advice on bereavement related issues.

This service is only available to customers who bought their policy directly from Royal London.

Find out more about this service about Need more support and guidance?

Information you'll need when you get in touch

When you contact us, please try to have the following information to hand:

  • The name of the deceased and their last known address
  • Their date of birth if you know it
  • Plan number (s) - not essential but it will help us locate any plans they held with us
  • The death certificate if you have it (we might need the certificate number)
  • The date of death
  • If a will has been left, we will need the name of the executor if you know at the time you are calling

We will need your contact details (name and daytime contact number) so that we can reach you again if we need any further information to process the claim. There may be additional information we need - but we will let you know when we walk you through the process step by step.

How to contact us by phone or post

To let us know that someone has died, you can use one of the contact numbers shown below. This is the quickest way to complete the claims process and we can guide you through it.

There are postal addresses available for the teams that process bereavement claims if you prefer to start the claims process off this way, but please ensure you provide us with your contact information if you do.

Who to contact...

Critical illness and protection policies bought via a Financial Adviser with Royal London or Bright Grey

Phone: 0345 609 4500

Or write to us at:

1 Thistle Street

Edinburgh

EH2 1DG.

Critical illness and protection policies bought via a Financial Adviser with Scottish Provident

Phone: 0345 271 0900

or write to us at:

301 St Vincent Street

Glasgow

G2 5PB.

Over 50's life cover and serious ill health claims for policies bought directly with Royal London after 2014

Phone: 0345 266 5400

or write to us at:

Customer Services

PO Box 409

Royal London House

Alderley Road

Wilmslow

SK9 0EG.

You can also fill out our online form.

For Funeral plans taken out with Royal London, where the policy started within the last 12 months please call 0345 266 5400, for any older plans, you will need to contact the Funeral provider listed on the Certificate of Entitlement.

You can also fill out our online form.

Endowments, savings plans & whole of life policies taken out with Royal London, United Friendly, Refuge Assurance before 2004

Phone: 0345 600 6505

You can also fill out our online form.

Pensions taken out with Royal London or United Assurance before 2004

Phone: 0345 850 0532

or write to us at:

Royal London

Royal London House

Alderley Road

Wilmslow

Cheshire

SK9 1PF

You can also fill out our online form.

Pensions taken out through a Financial adviser (also ex Scottish Life)

Phone: 0345 604 5155

or write to us at:

PO Box 413

Alderley Road

Wilmslow

Cheshire

SK9 0EN.

You can also fill out our online form.

Policies taken out with Royal Liver in the UK

Phone: 0345 303 2511

or write to us at:

Royal London

Royal London House

Alderley Road

Wilmslow

Cheshire

SK9 1PF

You can also fill out our online form.

Policies taken out with Royal Liver in the Republic of Ireland 

Phone: 1850 201351

or write to us at:

Royal London

PO Box 12995

Dublin 2.

Policies taken out with CIS

Phone: 0345 605 7777

or write to us at:

Churchgate House

5th Floor Reception

56 Oxford Street

Manchester

M1 6EU.

Policies taken out with Pegasus/Pegasus Whole of Life

Phone: 0345 600 0435

or write to us at:

Royal London Retail

301 St Vincent Street

Glasgow

G2 5PB.

Plans taken out with Abbey National or Santander or PLAL (Previously Abbey National Life) 

Phone: 0345 741 3002

or write to us at:

Royal London Retail

301 St Vincent Street

Glasgow

G2 5PB.

If you're not sure who the plan was originally taken out with, you can check our lost policy page.

Or if you prefer, you can call 0345 050 2020 to speak to one of our customer call teams and they will put you in touch with the correct area. We're available Monday to Friday 8am - 6pm.

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Let us know about a death online

Fill out our online form and we'll contact you within 5 working days regarding your claim.

Please note that if the plan or policy is with:

  • Bright Grey
  • Scottish Provident
  • CIS
  • Pegasus/Pegasus Whole of Life
  • Abbey National, Santander or PLAL (Previously Abbey National Life)

or you don't know who it was taken out with, you will need to contact us by phone or post.

Notification of death form

1. Information about the person who died

Please fill in this section with details of the person who died.

Personal information
Please use the format DD/MM/YYYY
The date of death stated on the death certificate
Usual or last known address
Plan/policy information
Multiple policy numbers should be separated by commas.
Please note if your plan or policy was taken out with Scottish Provident, CIS, Pegasus/Pegasus Whole of Life, Abbey National, Santander or PLAL (Previously Abbey National Life) or if you're not sure who your plan was originally taken out with, you will need to contact us by phone.
Additional information
This must be from a UK death certificate

2. Your details

This section should be completed by all applicants.

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352.

Personal information
Contact information

3. Declaration

* Indicates a required field

Bereavement

We have a range of simple guides explaining what to do when someone dies, from paying for a funeral to sorting out their finances.

Read more Read more