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Manage your pension
Here you’ll find more information about how to manage your pension if you’re already a Royal London customer. We recommend that you speak to a financial adviser before making any changes to your plan.
This page helps you to manage your Royal London pension product as an existing customer. If you’re looking for more information about our personal pension (also known as Pension Portfolio) or our range of workplace pensions, please visit the Pensions section.
Access your pension plan online
Depending on the type of pension plan you have, you can access your plan details with our secure online service. It’s really simple to use and you’ll be up and running in no time.
What you can access and the features available to you will depend on your plan.
Update your pension policy details
Update your pension details
If your personal details or circumstances change, please get in touch to keep us up to date.
Make a pension contribution
Make a pension contribution
You can make a single contribution into your pension plan at any time.
We recommend that you speak to an independent financial adviser before making additional contributions to your pension plan. They can give you personalised advice and recommendations to match your individual needs and circumstances. Remember the value of investments can go down as well as up and you could get back less than you put in. Find out more about making pension contributions.
If you have a pension plan with Co-Operative Insurance Society, now called RL(CIS), visit the RL(CIS) section for more information about how to make a single contribution.
Transfer a pension
Transfer a pension
If you've got a pension from another provider, you may be able to transfer some or all of it into your Royal London pension.
Your transfer options and what you need to do if you're interested in transferring, will depend on what type of Royal London pension you have.
If you don't currently have a pension plan with Royal London, you'll need to speak to a financial adviser about whether a Royal London pension is right for your circumstances.
Access your pension
Access your pension
When you reach age 55 (changing to age 57 from 6 April 2028), you'll have three main ways to enjoy the money you've saved in your pension plan. Normally, 25% of any money you access is tax-free and the rest will be taxable.
- Take it all as cash
- Enjoy flexible access to your savings (also known as income drawdown)
- Buy a secure income (also known as an annuity)
Take a one-off taxable income payment from your plan
If you already have a Pension Portfolio plan (with Income Release) and you’ve taken a one-off taxable income payment in the past, you can use our online form to request another income payment.
Our guidance service
Our financial guidance service
Pension customers, who don’t have a financial adviser, have access to our guidance service at no extra cost. The guidance service provides information on a wide range of issues to help you make decisions yourself.
RL(CIS) Pensions
Product information
For information about your RL(CIS) pension product and details of how to make further contributions.
Fund prices
Fund prices
Our monthly performance updates for our range of funds and portfolios help you keep a close eye on your investments.
Tell us about a bereavement
Tell us about a bereavement
If a loved one had a pension product with us and you're not sure what needs to happen, we can help to make the next steps as easy as possible.
Track down my lost pension
Track down my lost pension
If you think you have a pension with Royal London but aren't sure, or don't have the details, you can try to track down your plan with us.
Can't find what you're looking for?
Can't find what you're looking for?
If you need to get in touch with us about something else, our customer service team is here to help. You can get in touch with us to discuss your pension plan, insurance policy or investment product.
Other information
Other information
From time to time, we publish information to help and support our customers at important times of the year. You can find these pages here.
We're making mutuality meaningful
From voting on the way we run our business, to aiming to boost their pension savings through ProfitShare, we want our customers to feel the mutual benefit of being with us.