Access your pension plan online

Depending on the type of pension plan you have, you can access your plan details with our secure online service. It’s really simple to use and you’ll be up and running in no time.

What you can access and the features available to you will depend on your plan.

Find out about online service

Update your pension details

If your personal details or circumstances change, please get in touch to keep us up to date.

Update pension details

Make a pension contribution

You can make a single contribution into your pension plan at any time. 

We recommend that you speak to an independent financial adviser before making additional contributions to your pension plan. They can give you personalised advice and recommendations to match your individual needs and circumstances. Remember the value of investments can go down as well as up and you could get back less than you put in. Find out more about making pension contributions.

If you have a pension plan with Co-Operative Insurance Society, now called RL(CIS), visit the RL(CIS) section for more information about how to make a single contribution.

Transfer a pension

If you've got a pension from another provider, you may be able to transfer some or all of it into your Royal London pension.

Your transfer options and what you need to do if you're interested in transferring, will depend on what type of Royal London pension you have.

If you don't currently have a pension plan with Royal London, you'll need to speak to a financial adviser about whether a Royal London pension is right for your circumstances.

Transfer a pension to Royal London

Access your pension

When you reach age 55 (changing to age 57 from 6 April 2028), you'll have three main ways to enjoy the money you've saved in your pension plan. Normally, 25% of any money you access is tax-free and the rest will be taxable.

  1. Take it all as cash
  2. Enjoy flexible access to your savings (also known as income drawdown)
  3. Buy a secure income (also known as an annuity)

Your retirement options

Take a one-off taxable income payment from your plan

If you already have a Pension Portfolio plan (with Income Release) and you’ve taken a one-off taxable income payment in the past, you can use our online form to request another income payment.

Request a one-off taxable income payment

Our financial guidance service

Pension customers, who don’t have a financial adviser, have access to our guidance service at no extra cost. The guidance service provides information on a wide range of issues to help you make decisions yourself.

RL(CIS) Pensions

For pension products previously taken out with RL(CIS), formally the Co-Operative Insurance Society Limited.

For help with your RL(CIS) pension, please call 0345 605 7777.

These products are no longer available to new customers.

Product information

For information about your RL(CIS) pension product and details of how to make further contributions.

Individual Personal Pension

Stakeholder Pension

Fund prices

Our monthly performance updates for our range of funds and portfolios help you keep a close eye on your investments.

Check fund prices

Tell us about a bereavement

If a loved one had a pension product with us and you're not sure what needs to happen, we can help to make the next steps as easy as possible.

Let us know about a death

Track down my lost pension

If you think you have a pension with Royal London but aren't sure, or don't have the details, you can try to track down your plan with us.

Find my lost pension

Can't find what you're looking for?

If you need to get in touch with us about something else, our customer service team is here to help. You can get in touch with us to discuss your pension plan, insurance policy or investment product.

Contact us

Send us an email

Other information

From time to time, we publish information to help and support our customers at important times of the year. You can find these pages here.

Tax year end

We're making mutuality meaningful

From voting on the way we run our business, to aiming to boost their pension savings through ProfitShare, we want our customers to feel the mutual benefit of being with us.