Prefer to call us?

If you'd rather change your details over the phone, you can call our customer service team who will be able to help you with your request.

Give us a call about Prefer to call us?

Update your details

* Indicates a required field

Change your details over the phone

If you'd prefer to change your details over the phone or need to contact us about a Royal Liver or Caledonian Life policy, our customer service teams will be able to help.

Choose the type of pension you have from the following options for contact details.

Royal London (after 24 November 2014) or Scottish Life

Tel: 0345 60 50 050

Email: customerqueries@royallondon.com

Phoenix Life or Abbey National/Santander

Tel: 0345 741 3002

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

Royal London (CIS)

Tel: 03456 057 777

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

Pensions with Royal London Ireland (formerly Caledonian Life)

If you have a pension policy with Royal London Ireland (formerly Caledonian Life) and are living in Ireland, please contact us on:

Tel: 01 429 3333

Email: pensions@royallondon.ie

Royal Liver

If you want to contact us about a Royal Liver policy and are living in Ireland, please contact us at:

Tel: 1850 201 351

Email: info@royallondon.ie

Scottish Provident

Tel: 0345 271 0900

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

United Friendly or Refuge Assurance or Royal London before 2004

Tel: 0345 050 2020

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

Pension plan taken out through your employer

Please refer to your welcome pack for the contact details for the team that deals with your scheme.

Royal London (after 24 November 2014) or Scottish Life

Tel: 0345 60 50 050

Email: customerqueries@royallondon.com

Phoenix Life or Abbey National/Santander

Tel: 0345 741 3002

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

Royal London (CIS)

Tel: 03456 057 777

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

Pensions with Royal London Ireland (formerly Caledonian Life)

If you have a pension policy with Royal London Ireland (formerly Caledonian Life) and are living in Ireland, please contact us on:

Tel: 01 429 3333

Email: pensions@royallondon.ie

Royal Liver

If you want to contact us about a Royal Liver policy and are living in Ireland, please contact us at:

Tel: 1850 201 351

Email: info@royallondon.ie

Scottish Provident

Tel: 0345 271 0900

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

United Friendly or Refuge Assurance or Royal London before 2004

Tel: 0345 050 2020

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

Pension plan taken out through your employer

Please refer to your welcome pack for the contact details for the team that deals with your scheme.