Privacy policy

Royal London is committed to protecting and respecting your privacy

In today's digital age, we know that staying safe online is a top-of-mind priority for our customers - and so it is for Royal London, too. That's why we're dedicated to keeping your personal information protected whenever it's shared with us.

What is GDPR?

From May 2018 a new Data Protection law called the General Data Protection Regulation (GDPR), gives you more rights around how your information is used.

How we use your information can depend on both

  • the type of policy that you took out;


  • whether you bought through a financial adviser

To make sure you feel confident with how we use your information, we’ve created an Executive Privacy Statement and updated our detailed Privacy Notices to make things clearer.

For further information please contact us by email at or by post to Royal London House, Alderley Park, Congleton Road, Nether Alderley, Macclesfield, SK10 4EL.

We’ll continue to update these notices as we receive feedback on how to make them easier to understand, and as we learn more about what the Information Commissioner’s Office expects. So please come back again.

Executive Privacy Statement

Royal London Group (RLG) is committed to making sure your can trust us with your personal information. This Privacy Statement applies to personal information provided to us, both by you or by others on your behalf. It sets out our key principles and provides an overview of how we make sure this happens.

Our commitments to you are;

  • We’ll only collect information that is needed to provide our services to you.
  • We’ll make sure that we use and share your personal information fairly and in a way you’d expect. 
  • We’ll tell you how we use your information whenever we collect it, so you can make an informed decision. 
  • We’ll keep your information up to date when you tell us about changes. 
  • We’ll make it easy for you to exercise your rights. 
  • We won’t hold your information for any longer than we need. 
  • We’ll take appropriate measures to protect your information.

Royal London Group ensures all staff are aware of what they need to do to meet the above commitments through our Group Data Policy and associated training. Our Group Data Policy is set and monitored by the Royal London Group Executive.

Our specific Privacy Notices (see links below) provide more detail about how we use your information.

Privacy Notices