Our customer service
If you’re trying to contact us or track down a policy we’re here to help.
Manage your products
Manage your existing Royal London pension, investment, insurance, ISA or Unit Trust, funeral plan or endowment policy product.
Help and support
Get help and support to change your details, make a claim, complain to us or find a lost Royal London plan or policy.
Get up to date fund information and download fund performance updates for your funds.
Make a claim
If you need to make a claim we’ll make it as clear and easy to do as we can.
Make a complaint
If things haven't gone entirely to plan and you'd like to speak to someone about it, we think that should be a straightforward process.
Register to access your pension plan online
Access your plan details with our secure online service. Our online service is only available if you originally took your pension out through your employer or a financial adviser.
When my mother passed away they helped me cash in her policy, it was straightforward and done over the phone. I was surprised at how quickly it was done.
A reputable company with outstanding service commitments towards their customers. Feel very safe with this company that all will be well when my policy is due to pay out.
Always been helpful - excellent customer services.
Royal London Customer Relationship, November 2017
We have become aware of a company fraudulently calling customers and using Royal London’s name to say they are updating records and offering free reviews.