Online service help

Can I use online service?

We're currently developing our digital capability so not all our pension or insurance plans are supported yet.

Your access and what's available to you will depend on who originally provided your plan. You can find out if there's an online service available for you by visiting our registration page.

How do I register?

We've recently extended our online service so that more customers can view their plans and policies online. We have three different services you could access, all three are detailed below to help you find the right one for you.

Royal London pensions since 2004 or Scottish Life

If you took out your plan with Royal London since 2004 or previously with Scottish Life, take a look at our registration page for this service to learn about what you'll need to get started.

Royal London pensions and investments before 2004 and other providers

If you took out your policy or plan with Royal London before 2004 or with one of the providers listed below, visit our registration page to register. If you’re struggling to sign up, get in touch by completing our online form or give us a call on 0370 850 2179. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

• Refuge Assurance
• Royal Liver
• United Friendly
• Canterbury Life
• National and Provincial Policy

Royal London insurance customers

If you have a Royal London Personal Menu or Whole of Life plan you can access these via online service.

Please be aware, to access your plan you'll need to provide us with an up-to-date email address and a mobile phone number. We're currently working on expanding our service and we'll be in touch soon.

Forgotten your password or username?

Don't worry, you can reset your password or username through our help pages. The help available will depend on which service you are using.

Royal London pensions since 2004 or previously Scottish Life

Our How to get help page has all the information you need to get you back up and running.

Royal London before 2004 and other providers

You'll find help and support with finding your sign in details within our online service and our How to get help page.

Royal London insurance

If you can't remember your password go to the log in page and select 'Forgotten password?', all you need to do is enter your email address and we'll send you an email to reset your password.

If you need any further support you can contact us or email us.

General help and support

Need more help with your plan online? Whether you're looking for FAQs or more details on how to register, we can help. 

Royal London pensions since 2004 or previously Scottish Life

If you're looking for more general information about this online service, our How to get help page has lots of information on how to get up and running, FAQs, and contact information in case you need to get in touch with our service support team.

Royal London before 2004 and other providers

You'll find lots of information on our registration page and our How to get help page. We also have support available on our online service.

Royal London insurance

If you need to get in touch with us or need extra support, our customer service team is here to help. You can contact us or email us.