There’s lots of reasons why we might need to get in touch with you. We may need to confirm your contact details so we can be sure our records are up to date, or we might be trying to reconnect you with a policy.

Choose one of the following options to find out what you need to do.

Reconnecting with a policy

By reviewing our customer records regularly, we sometimes find that we owe our customers money.

If we do owe you money, we'll get in touch with you to help you reconnect with your policy.

Find out more about Reconnecting with a policy

Confirming your contact details

When we lose contact with our customers, we work with LexisNexis Risk Solutions to help us find you again.

If you've received a letter from LexisNexis on our behalf, we need you to confirm your contact details.

Find out more about Confirming your contact details