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Have you been contacted by Royal London?

From time to time we may need to get in touch with you to talk about your plan or policy.

Find out what you need to do if you’ve heard from us by phone or post.

There’s lots of reasons why we might need to get in touch with you. We may need to confirm your contact details so we can be sure our records are up to date, or we might be trying to reconnect you with a policy.

Choose one of the following options to find out what you need to do.

Reconnecting with a policy

By reviewing our customer records regularly, we sometimes find that we owe our customers money.

If we do owe you money, we'll get in touch with you to help you reconnect with your policy.

Find out more  

Confirming your contact details

When we lose contact with our customers, we work with LexisNexis Risk Solutions to help us find you again.

If you've received a letter from LexisNexis on our behalf, we need you to confirm your contact details.

Find out more  

Updates to our brand

You may have noticed some changes to the look of our website and some of your Royal London communications.

We’ve built on our heritage, purpose and values to modernise our brand and refresh our visual identity so that it reflects the modern mutual business that we are.

We’ll be updating all communications to our new look over time, so please don’t be surprised if you continue to see some letters and emails in our old style for a little while.