Reconnect with a policy

Avoiding scams

If you have any concerns about scams or fraudulent communications then you can read our Good With Your Money guide on avoiding scams. This guide outlines the types of scams currently in operation, the signs you should look out for and the support that's available.

Read our guide on avoiding scams about Avoiding scams

At Royal London we do everything we can to look after our customers' interests. This includes regularly reviewing our policy records. By reviewing these records, we occasionally find that we owe our customers money.

If we do owe you money, we'll get in touch with you to help you reconnect with your policy.

If you receive a letter

You'll receive a letter with a form enclosed from our Rectifications team if we owe you money. We'll ask you for some personal information so that we can be sure that we've found the right person.

We'll only use this information to verify your identity. You'll need to complete the form and send it back to us.

We know that some of these policies may be old or were in another family member’s name, so you might not have all of the information to hand. Fill in the form with as much detail as you can and we'll help you reconnect with your policy.

Haven't heard of Royal London?

We've bought, owned and rebranded a number of specialist businesses so your original policy may not have been with Royal London directly, but may have been under one of the following:

If you'd like to find out more about Royal London, visit our About us page. You can also learn more about businesses we've rebranded.

Our Rectifications teams

One of our Rectifications teams might give you a call about money we owe you from one of the following phone numbers: 0345 6065 632, 0345 6011 570, 0345 6063 399, 0370 8506 782, 0345 300 1805, 0345 609 4500, 1800 200566 (Ireland), 1800 379377 (Ireland).

These numbers are direct to our Rectifications teams only. For any other enquiries about a Royal London policy, find out how to get in touch by phone, online, or post by visiting our Contact us section.