Contact us

Looking to speak to us?

If you need to get in touch with our customer service team about your pension plan, insurance policy or investment product, we're here to help.

We can also help you to track down a policy from any of the specialist businesses we've acquired.

Speak to a member of our team

0345 602 1885

Lines are open 8am to 6pm, Monday to Friday.

Or find out how to contact us online or by post

Businesses we've rebranded as Royal London

Royal London has been around since 1861 so our business looks somewhat different today than it did when we started. We've bought, owned and rebranded a number of specialist businesses, so even if you’re not sure your policy is with us - we’re here to help.

If your policy was originally taken out with one of these businesses you can select from these options to help direct your enquiry:


Frequently asked questions

We’re afraid so. But just because your policy isn’t with us, doesn’t mean all is lost.

To take your search further, there are other sources you can use that are ready and willing to help.

For insurance policies

  • The Policy Detective can help you track down insurance policies held with companies that have either changed name or merged with other companies.

For pension policies

Absolutely. If the company your policy was with is listed on this page, we can trace it.

All you need to do is give us a call on the number shown, and our experts will be happy to help.

If you have any paperwork from the company your policy was with, it should hopefully mention a policy, plan or scheme number. That would be a great starting point.

If you don’t have anything like that, don’t panic. We’ll be able to search for your policy using more general details like your name, address and date of birth.

Of course you can. All you need to do is give us the policy number or plan reference on the statement when you call.

Be Alert to Scams

We have been alerted about scammers claiming to represent Royal London. This is a scam where fraudsters cold call people claiming Royal London can help them recoup monies lost in previous investments in Pacific Continental or Carbon Credits.

Please be aware we do not make cold calls and do not offer this service.

If you have any doubts or concerns please contact Action Fraud on 0300 123 2040.

It's easy to lose track of your pensions

Even if you only have a small amount, it's still worth tracking them down as they could provide you with extra income when you retire.

Find out more