Online service support

If you're experiencing technical difficulties with our pensions online service, please fill out the form below and we will look into it and get back to you. Our online system will only be available to you if your provider is listed in the drop down below. Find out if you can use online servicing for your policy.

Please use our get in touch form for general enquiries such as changing your address or direct debit details.

Are you in the right place?

This page is for customers with Personal Menu or Whole of Life plans taken out with Royal London since 2004 or previously Bright Grey.


Contact form

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1. Your details

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352.

Personal information
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Email is the quickest and simplest way for us to communicate with you, it also helps us support the environment by reducing paper. We will use the email address you provide here to update our records and to send confirmation of the request.

2. Further information

Please fill in this section with details of your enquiry.

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