Royal London appoints Bríd Meaney as Chief Customer Officer
Royal London has appointed Bríd Meaney as Chief Customer Officer and a member of its Group Executive Committee.
Bríd will join the business next year, succeeding Bernie Hickman, who has been leading the function on an interim basis.
Bríd brings more than 25 years' experience in life insurance. She has held a number of senior leadership roles, most recently as Chief Risk Officer at Standard Life and previously as Chief Executive Officer of its Heritage Division. Before that, she spent more than ten years as a partner at KPMG, working with insurance businesses in the UK and internationally, and served as Head of Insurance for KPMG in the UK. Bríd is also a qualified actuary.
Barry O'Dwyer, Chief Executive Officer, Royal London, said:
"Bríd brings extensive industry experience and a strong track record of leading businesses through change. Her commercial insight, customer focus and breadth of experience will be invaluable as we continue to deliver for advisers, employers and customers."
Commenting on her appointment, Bríd Meaney said:
"Royal London has a clear sense of purpose and a strong commitment to delivering for its customers. I'm looking forward to working with colleagues to build on its strong foundations, grow the business and continue improving the service provided to advisers, employers and customers."
For further information please contact:
Lora Coventry, Senior PR Strategy Manager
- Email: lora.coventry@royallondon.com
- Mob: 07919 170673
About Royal London
Royal London is the UK's largest customer-owned life, pensions, and investment company, and one of the top 30 mutuals globally*. With over 160 years of heritage and no external shareholders, we're able to take a long-term view, focusing on supporting better outcomes for our customers.
Today, Royal London looks after 8.4 million life and pension policies, with £212 billion of assets under management and over 5,000 colleagues**. In 2026, we shared £199 million of our profits with approximately 2.4 million eligible customers.
We invest in partnerships that reflect our values, including being the only Founding Partner of the first British & Irish Lions Women's Team, supporting women's and girls' rugby across grassroots and elite levels to help develop the next generation of players and coaches. All driven by our commitment to doing what's right for our customers.
Royal London works for you.
Discover more at royallondon.com.
*Based on total 2024 premium income. International Cooperative and Mutual Insurance Federation Global data, 2026.
**Figures quoted are as at 30 June 2026.
