Life Insurance

UK residents aged between 18 and 70. Members of the Armed Forces, Army Reserve (previously known as the TA) or Reservists cannot apply.

If you pass away from any death, including coronavirus, while covered, your family or whoever is making the claim can start the claims process once the death certificate is issued. Medical evidence might be required during the claims assessment. Once the claim is approved, the money is paid into a UK bank accounts by BACS. Typically, funds clear within three to five working days.

No. Our Serious Illness Benefit will make a one-off payout if you develop an illness that meets one of our six serious illness definitions and survive for 30 days. 

Payment holiday - After your first year, you can have a break from making your monthly payments for up to six months - and still stay insured. Not all providers let you do this.

You'll have to make up the missed payments or reduce your payout amount after your payment holiday finishes.

You can have up to two payment holidays during your policy – only one can be taken within any twelve month period. 

This depends on the type of life cover you choose. You can have a lump sum up to £500,000 for all Level Cover and Decreasing Cover policies and up to £2,500 a month for all Family Income Benefit policies, up to a total of £500,000.

It depends on your personal circumstances. With us, it can be for as little as five years, or as long as 50 years. But the cover must end by age 80.

You’ll need to keep making monthly payments throughout the period of cover, unless you die or a terminal illness diagnosis has been confirmed. You can stop making your payments at any time. If you do, your cover will end and you won't get anything back.

Yes, you can reduce the payment at any time to any amount, subject to the minimum of £7 a month for Life Insurance. If you choose to reduce your payment your cover amount will also reduce. If you have Serious Illness Benefit you may not be able to reduce your monthly payments to £7. This is because the cost of Serious Illness Benefit is worked out separately, even though we take both payments at once. Also, we will never increase your monthly payments.

You cannot increase cover under your existing policy; however, you can apply for a new policy. Acceptance is subject to completion of our application process. Any additional Life Cover policies taken out will be subject to the terms and conditions applicable to that policy at the time they are taken out. Also, your partner can apply for a policy too – as long as they’re eligible for cover.

If you stop making your monthly payments then your cover will stop. It is worth remembering that you won’t get any money back, as this is a life insurance policy and not a savings plan. So you can’t cash in your cover at any time.

Not to worry. Just make sure to pay the full amount within 60 days of the missed payment date and you'll be fine. If you don't pay in that time, we'll have to cancel your policy right after the 60th day. You will not get a refund, receive cover or be able to restart the policy.