Helping Hand - Oliver's story
When Oliver was diagnosed with Leukaemia, his mum and dad’s world was turned upside down.
They didn’t know what to expect. They were scared for their young son and all the treatment he’d go through. They were also worried about getting the right support, because their local hospital was 40 miles away.
Because they had Life Insurance with Royal London they were able to use Helping Hand – a personal support service.
A dedicated nurse got in touch and listened to their fears. She reassured them she’d be there for as long as they needed her.
They’d been given a lot of information from the hospital, so their nurse helped them understand the medical jargon.
They needed to make difficult decisions about Oliver’s treatment and felt overwhelmed. Their nurse supported them through this and spoke about possible outcomes.
They’ve been in regular contact with their nurse during all the difficult times over the past few years.
Helping Hand meant Oliver and his family had a constant source of support.
It’s been a tough journey but happily Oliver is doing well.