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Online servicing form

If you are experiencing technical difficulties with our online pension system, please fill out the form below and we will look into it and get back to you. Our online system will only be available to you if your provider is listed in the drop down below. Find out if you can use online servicing for your policy.

Please use our get in touch form for general enquiries such as changing your address or direct debit details.

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Online servicing form

* Indicates a required field

1. Your details

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352.

Personal information
Title *
Please enter your first name as it appears on your account.
You will find this on your statement or policy documents
Please use the format DD/MM/YYYY
This is the email address we'll use to set up your online account. We'll also use it to send you updates about your policy.
Address

2. Further information

Please fill in this section with details of your enquiry.

Policy/plan details
Type of policy/plan *
You will find this on your National Insurance card, benefit letter, payslip or P60
Do you pay a monthly or annual premium amount? *
Do you need to provide your previous address? * If you've moved house recently, we'll need your previous address to check your details
Your enquiry

* Indicates a required field

Can I use online servicing?

We are currently developing our digital capability for our online services. Your access and what features are available will depend on who provided your policy.

If your policy was taken out with one of the following previous providers, we're sorry but it's not yet available through our online service.

  • Abbey National/Santander
  • Bright Grey
  • Caledonian Life (ROI)
  • Co-operative Insurance Society (CIS)
  • Friends Provident
  • Irish Life
  • Pegasus
  • Progress Life Assurance
  • Scottish Mutual Assurance
  • Scottish Provident