Help & Support

As part of our secure login and registration process, we’ll send a verification code to your mobile phone, so you'll need to make sure you have access to the mobile number that you use when you register and sign in.

As long as you have access to the email address that you registered with, you can reset your password quickly and easily.

If you don’t know the email address that you registered with, you can get your email address here.

If you are still having issues logging in, please give us a ring on 0370 850 2179 between 8am and 6pm, Monday to Friday.

Once you’re logged in, you should be able to see all of your product statements. However, if any policies are missing, you may need to login to our Intermediary Online Service.

To notify us that someone has passed away, please give us a ring on 0370 850 2179 between 8am and 6pm Monday to Friday and we'll be able to help talk you through the process in more detail.

Or visit our online claims page for further information. This link will provide more information about what you'll need to do as well as important contact telephone numbers that you may need. In some cases you can notify us using an online form and we will contact you regarding the claim either by telephone or email.

You can help to protect your online account and stay secure by following these few simple steps:

  • Install the latest software and app updates
  • Use strong and separate unique passwords
  • Apply a screen lock to your mobile devices
  • Install and update anti-virus software on all your devices
  • Do not use websites with personal data on public wi-fi networks
  • Sign out when you finish using online services

Still have questions?

If you have any questions that can't be answered by our FAQs, we're here to help

Complete our online help form about Still have questions?

Alternatively, you can call us on 0370 850 2179 between 8am and 6pm Monday to Friday, or you can write to us at:

Royal London House
Alderley Park
Congleton Road
Netherley Alderley
Macclesfield
SK10 4EL