Online service registration help

If you're having trouble registering or you're not sure which online service to use, complete our registration help form and we'll help you understand if and how you can access our online service. We'll get back to you within five to seven working days of receiving your request.

Alternatively you can speak to a member of our team on 0370 850 2179 (lines open 8am to 6pm Monday to Friday, excluding bank holidays).


Registration help form

* Indicates a required field

1. Your details

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352.

Personal information
Title *
Please use the format DD/MM/YYYY
Email is the quickest and simplest way for us to communicate with you, it also helps us support the environment by reducing paper. We will use the email address you provide here to update our records and to send confirmation of the request.

2. About your plan

Tell us some information about your plan and we'll help you find the right online service.

You will find this on your statement or policy documents
What type of policy/plan do you have? *
You will find this on your National Insurance card, benefit letter, payslip or P60
Do you pay a monthly or annual premium amount? *

* Indicates a required field