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Income payment request

Please complete all the information below and click 'Submit' to complete your request.

We'll check the information you provide against our customer records to verify your identity and process your one-off taxable income payment. 

Contact us

If you need help or have questions about your income request, please contact our customer service team on 0345 850 8953 or enquire by email using our secure enquiry form.

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Income payment request form

* Indicates a required field

1. Your details

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352.

Personal information

Title
You will find this on your statement or policy documents
You will find this on your National Insurance card, benefit letter, payslip or P60
Please use the format DD/MM/YYYY
Email is the quickest and simplest way for us to communicate with you, it also helps us support the environment by reducing paper. We will use the email address you provide here to update our records and to send confirmation of the request.
Address

2. Income payment

This section should be completed by all applicants.

This should be the gross amount i.e. before tax is deducted

3. Bank details

Are we paying to the same bank details as we have previously? *
Must be between 6 and 8 digits long
Must be 6 digits long

As this is the first time you have requested a payment from this bank account, we will need to complete some bank checks to satisfy UK Money Laundering Regulations as detailed below. To avoid delays you may wish to upload a copy of your bank statement as evidence:

Max file size is 28 MB

4. Verifying your identity

In order to satisfy the UK Money Laundering Regulations, we need to verify your identity before we can process your application.

We'll do this electronically, using your name, address and date of birth. We may run several electronic checks depending on the request, including checking your details against the electoral register and records held by fraud prevention parties. 

We may need to request additional information from you if we aren’t able to verify your identity this way.

Please confirm that you’re happy for us to carry out this check *

* Indicates a required field

Tax information

We'll tax your income payment using the tax code provided to us by HMRC. For more information, please read HMRC's guidance on income tax.