Online service registration help

If you're having trouble registering or you're not sure which online service to use, complete our registration help form and we'll help you understand if and how you can access our online service. We'll get back to you within five to seven working days of receiving your request.

Alternatively you can speak to a member of our team on 0370 850 2179 (lines open 8am to 6pm Monday to Friday, excluding bank holidays).

Looking to make a general enquiry?

Please use our get in touch form for general enquiries such as changing your address or direct debit details.

Get in touch about Looking to make a general enquiry?

Registration help form

1. Your details

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352.

Personal information
Please use the format DD/MM/YYYY
Address

2. About your plan

Tell us some information about your plan and we'll help you find the right online service.

You will find this on your statement or policy documents
You will find this on your National Insurance card, benefit letter, payslip or P60

* Indicates a required field