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Update pension plan details

New addresses, new names and new bank accounts - there's plenty that can change while your pension plan is in place.

You may be able to update your personal details through our online service. Find out who can make these changes online. If not, you can do so by contacting our customer support team using the form on this page. One of our customer service teams will then contact you to complete the process and update your details for you.

Have a policy with Royal Liver or Caledonian Life and live in Ireland? Find out how to contact us.

Prefer to call us?

If you'd rather change your details over the phone, you can call our customer service team who will be able to help you with your request.

Give us a call  
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Update your details

* Indicates a required field

1. Your details

Please fill in this section with the details you have previously told us.

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352.

Personal information

Title *
You will find this on your statement or policy documents
You will find this on your National Insurance card, benefit letter, payslip or P60
Email is the quickest and simplest way for us to communicate with you, it also helps us support the environment by reducing paper. We will use the email address you provide here to update our records and to send confirmation of the request.
Address

2. Change details

Tell us what you'd like to change.

What do you want to change? * Please select all that apply
Your title *
If you're not giving us a new or updated personal email address, please write N/A in the box below. (50 character limit)
If you're not giving us a new or updated workplace email address, please write N/A in the box below. (50 character limit)
We may contact you by mail, phone, email or SMS either directly or through your approved financial adviser with further offers, promotions and information about our products and services that may be of interest to you. Please tick this box if you don't want to receive this information.
If you’ve asked to change your name, we may need to see the original documents to process your request. A member of our customer service team will get in touch if we need any more information from you. *
Provided we can verify your identity using the information you’ve submitted through this form, we’ll be able to process your request to change your address. But if you hold an overseas address, we may need to see evidence of this. A member of our customer service team will get in touch if we need any more information from you. *

3. Keeping you safe from theft and identity fraud

In order to protect our customers we may have to verify your identity or the identity of certain individuals connected to a policy. At Royal London we do this electronically to make things easier for you.

If you would prefer we didn’t do this electronically, please tick the following check box. If you choose to opt out, we’ll need to contact you to request paper based evidence of your identity.

* Indicates a required field

Change your details over the phone

If you'd prefer to change your details over the phone or need to contact us about a Royal Liver or Caledonian Life policy, our customer service teams will be able to help.

Choose the type of pension you have from the following options for contact details.

Royal London (after 24 November 2014) or Scottish Life

Tel: 0345 646 2106

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

Phoenix Life or Abbey National/Santander

Tel: 0345 646 2110

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

Royal London (CIS)

Tel: 0345 646 2107

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

Pensions with Royal London Ireland (formerly Caledonian Life)

If you have a pension policy with Royal London Ireland (formerly Caledonian Life) and are living in Ireland, please contact us on:

Tel: 00353 1 486 5141

Email: pensions@royallondon.ie

Royal Liver

If you want to contact us about a Royal Liver policy and are living in Ireland, please contact us at:

Tel: 00353 1 429 3440

Email: info@royallondon.ie

Scottish Provident

Tel: 0345 646 2096

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

United Friendly or Refuge Assurance or Royal London before 2004

Tel: 0345 646 2092

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

Pension plan taken out through your employer

Please refer to your welcome pack for the contact details for the team that deals with your scheme.

Royal London (after 24 November 2014) or Scottish Life

Tel: 0345 646 2106

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

Phoenix Life or Abbey National/Santander

Tel: 0345 646 2110

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

Royal London (CIS)

Tel: 0345 646 2107

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

Pensions with Royal London Ireland (formerly Caledonian Life)

If you have a pension policy with Royal London Ireland (formerly Caledonian Life) and are living in Ireland, please contact us on:

Tel: 00353 1 486 5141

Email: pensions@royallondon.ie

Royal Liver

If you want to contact us about a Royal Liver policy and are living in Ireland, please contact us at:

Tel: 00353 1 429 3440

Email: info@royallondon.ie

Scottish Provident

Tel: 0345 646 2096

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

United Friendly or Refuge Assurance or Royal London before 2004

Tel: 0345 646 2092

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

Pension plan taken out through your employer

Please refer to your welcome pack for the contact details for the team that deals with your scheme.