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Home - Royal London Home - Royal London
    • Life Insurance

      Life Insurance
      • All Life Insurance products
      • Advised Life Cover
      • Direct Life Insurance
      • Diabetes Life Cover
      • Whole of Life
    • Illness and Income Protection

      Illness and Income Protection
      • All Illness and Income Protection products
      • Critical Illness Cover
      • Life or Critical Illness Cover
      • Income Protection
    • Insurance customers

      Insurance customers
      • Make a claim
      • Manage your insurance policy
    • Insurance guides

      Insurance guides
      • What is life insurance?
      • Types of life insurance
      • All insurance guides
    Explore insurance products
    • Our pensions

      Our pensions
      • Personal pensions
      • Workplace pensions
      • ProfitShare
      • Pension transfers
    • Investments

      Investments
      • Investment options
      • Fund prices and factsheets
      • Responsible investment
      • Investment performance
      • Fund range
    • Pensions customer support

      Pensions customer support
      • Manage your pension plan
      • Making pension contributions
      • Register to access your plan online
      • Find an old pension
      • Download our app
      • Tax year end
    • Pension guides and tools

      Pension guides and tools
      • Pension calculator
      • What is a pension?
      • Should I transfer my pension?
      • How your pension is taxed
      • Pension allowances explained
      • How to top up your pension
      • All pension guides
    Explore pensions products and support
    • Our ISAs

      Our ISAs
      • Stocks and Shares ISA
      • ISA or Unit Trust taken out before 2025
      • All ISA products
    • Transfers and charges

      Transfers and charges
      • ISA transfers
      • ISA charges
    • Investment options

      Investment options
      • Our range of investment options
      • Governed Portfolios
      • Governed Range
      • Full fund range
    • Guides and tools

      Guides and tools
      • What is a Stocks and Shares ISA?
      • Five reasons to transfer your ISA to us
      • Stocks and Shares ISA vs Cash ISA
      • Is a Stocks and Shares ISA right for me?
      • Saving vs investing
      • Risk Profiler Tool
     
    • Using your pension

      Using your pension
      • Pension drawdown
      • Take a cash lump sum
      • Buy an annuity
      • All retirement options
    • Retirement tools

      Retirement tools
      • Retirement income and lifestyle planner
      • Lump sum calculator
      • Retirement options calculator
      • All retirement tools
    • Retirement guides

      Retirement guides
      • Financial planning for retirement
      • The State Pension explained
      • Ways to take your pension
      • How to manage your money in retirement
      • All retirement guides
    • Releasing equity from your home

      Releasing equity from your home
      • Equity release
      • Equity release calculator
      • Lifetime Mortgages
      • Retirement Interest-Only Mortgages
      • Mortgages for over 55s
      • All equity release products
    Explore retirement options and guidance
    • Money guides

      Money guides
      • Everyday money
      • Financial support and advice
      • Saving and budgeting
      • Credit cards and debt
      • Tax guides
    • Planning ahead

      Planning ahead
      • Retirement planning
      • Estate planning
      • Making a will
    • Life events

      Life events
      • Starting a family
      • Buying a home
      • Starting a business
      • When someone falls ill
      • When someone dies
      • Divorce and separation
    • Product guides

      Product guides
      • Pension guides
      • Pension tools
      • Workplace pension guides
      • Life insurance guides
      • Equity release guides
    Explore all guides and tools
    • Help and support

      Help and support
      • Update your personal details
      • Make a claim
      • Tell us about a bereavement
      • Make a complaint
      • Find an old pension
      • Contact us
      • Register for our online service
    • Manage your products

      Manage your products
      • Managing your products
      • Pension plan
      • Insurance policy
      • Over 50s policy
      • Investments
      • ISA or Unit Trust
      • Endowment policy
      • Funeral plan
    • Other useful information

      Other useful information
      • About membership
      • Getting extra help
      • Transfer of Aegon UK protection customers
    Explore our customer service and support
  1. Home >
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  4. Make a claim

Make a claim

We make the insurance claims process simple and straightforward. Our team of experts will work to get your claim processed and paid as soon as possible.

Select the kind of life insurance or protection policy you need to claim for. What information we need will depend on the kind of claim you re making. We'll let you know what you need to do at each step of the process.

When someone has died

  • Let us know someone has died

    What to do when someone with a Royal London policy or plan dies.

  • Funeral plan claims

    What you'll need to do and who to contact to make a claim on a funeral plan.

Life, illness and protection claims

  • Policies bought from Royal London

    Over 50s Life Insurance or Life & Family Income Benefit.

  • Policies bought through an adviser

    Life cover, diabetes life cover, critical illness and income protection policies.

  • Policies bought from Aegon

    Protection policies originally taken out through Aegon (Scottish Equitable plc).

  • RLCIS life or health policies

    Claim on a life or health insurance policy taken out from RLCIS.

Surrenders and maturities

Everything you need to know about the surrender or maturity of your Royal London life, savings or investment policy.

 

Find out about surrenders and maturities

Guides and tools

Get advice and guidance on a huge range of topics including retirement and illness.

Explore guides & tools  

Bereavement

Guides on what you need to do when a loved one dies.

Bereavement guides  

Get in touch

You can talk to us about your Royal London products, your online service account, if you need additional support, and more.

Contact us  

Need advice?

If you don't already have a financial adviser, there are a number of directories that you can use to search for one in your area and according to their specialisms. Advisers may charge for their services - though they should agree any fees with you upfront.

Find a financial adviser  about Need advice?
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The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales, company number 99064. Registered office: 80 Fenchurch Street, London, EC3M 4BY.

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