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Make a claim

If you need to make a claim

Whether you want to take money out of your own policy, claim on a protection policy or if someone has passed away and you need to claim on their behalf, filling out forms may well be the last thing on your mind. We’ll make it as clear and easy to do as we can.

Please use the links below to find which team you need to speak to depending on the type of policy and claim you need to make.

In some cases we will need to send you a claim form. Just fill it in and send it back to us along with any other documents we’ve asked for.

Easy to do and there when you need us

Our claims procedures are straightforward and backed by expert teams who will look to complete the claim and pay out the money as quickly as we can. You or your family won’t have a long, difficult process with us should the worst happen to you and once your claim has been processed, the money will be sent to you as quickly as possible.

Printed documents
We are happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Let us know someone has passed away

If a loved one had an insurance policy, pension or other financial product with us and you're not sure what needs to happen, we can help to make the next steps as easy as possible.

Get in touch  

Make a claim on an insurance policy bought through an adviser

Find out what to do to make a claim on Life Cover, Diabetes Life Cover, Critical Illness or Income Protection that you bought through an adviser.

Make a claim  

Claim on a policy bought directly from Royal London

Find out how to claim on Over 50 Life Insurance or Life Insurance & Family Income Benefit (including Serious Illness benefit or Children’s Benefit) bought directly from us.

Make a claim  

Make a claim on a funeral plan

If you need to make a claim on a funeral plan, here we explain the steps you'll need to take, and who you'll need to contact.

Read more  about Make a claim on a funeral plan

Make a claim on your RLCIS life or health insurance policy

Get all the information you need to make a claim on your RLCIS life or health insurance policy.

Make a claim  

Make a claim on your protection policy originally taken out with Aegon (Scottish Equitable plc)

Get all the information you need to make a claim on your protection policy originally taken out with Aegon (Scottish Equitable plc).

Make a claim  

Surrenders and Maturities

If you've got questions about the surrender or maturity of your Royal London life, savings or investment policy, our FAQ may have the answers you need.

Read more  about Surrenders and Maturities

Bereavement

Our bereavement hub offers you supportive and practical guides that cover a range of topics from making a will to what to do when someone dies.

Learn more  Learn more