Getting in touch
The quickest way to tell us about a claim is to call us on 03456 00 04 93, Monday - Friday, 8.30am - 5.30pm, excluding bank holidays (call charges will vary).
You can choose to complete your claim over the phone with a dedicated claims assessor, or we’ll send you a form in the post.
Once you've told us about a claim
You can use our secure online form to send us any information you have that may help us assess and pay your claim. Select Customer, then Protection (Insurance) then the 'I have a claim' enquiry options.
We’re switching all correspondence to Royal London branding. It’ll take a bit of time, so don’t worry if you're redirected to an Aegon.co.uk page.
If you choose to contact us by email, it’s important to know that our email system and the way we deal with data internally is secure. However, we’re unable to ensure the security of emails before they reach us, so please consider this and do not include any personally sensitive, financial or banking information that hasn’t been appropriately secured.
Keeping you safe
We carry out verification checks when we process your request to ensure the security of your information and investments with us. We'll do this electronically but at times we may need some more information from you, which means it may take longer to complete your request. If so, we'll contact you before we progress.
Guides
We've produced a Life Protection claims guide and Illness and Disability claims guide to help explain the process and answer any questions you may have.