Getting in touch

The quickest way to tell us about a claim is to call us on 03456 00 04 93, Monday - Friday, 8.30am - 5.30pm, excluding bank holidays (call charges will vary). 

You can choose to complete your claim over the phone with a dedicated claims assessor, or we’ll send you a form in the post. 

Once you've told us about a claim

You can use our secure online form to send us any information you have that may help us assess and pay your claim. Select Customer, then Protection (Insurance) then the 'I have a claim' enquiry options.

We’re switching all correspondence to Royal London branding. It’ll take a bit of time, so don’t worry if you're redirected to an page.

If you choose to contact us by email, it’s important to know that our email system and the way we deal with data internally is secure. However, we’re unable to ensure the security of emails before they reach us, so please consider this and do not include any personally sensitive, financial or banking information that hasn’t been appropriately secured. 

Keeping you safe

We carry out verification checks when we process your request to ensure the security of your information and investments with us. We'll do this electronically but at times we may need some more information from you, which means it may take longer to complete your request. If so, we'll contact you before we progress.


We've produced a Life Protection claims guide and Illness and Disability claims guide to help explain the process and answer any questions you may have.

Life Protection claims

This guide will help explain the process for life protection claims and answer and questions you might have.

Read more

Illness and Disability claims

For customers - use this guide to learn about the protection claims process.

Read more