Our financial guidance service
We offer a financial guidance service to our customers at no extra cost.
This is an information service to alert you to support that may be useful in the event of a change in circumstances. We don’t provide advice or tell you what to.
Our guidance can help if your circumstances change; such as if you lose your job, separate from a partner or are recently bereaved. We can tell you more about budgeting, tax, managing debt, state benefits and making the most of any other income you have.
Who is this service for?
Our financial guidance service is for our customers who may be struggling due to a change of circumstance and may not be aware of the help that could be available.
We can’t give you financial advice or make recommendations about what you should do but we can offer guidance to help you make decisions yourself.
What do I need to do?
To speak to one of our guiders and set up an appointment just give us a call. One of our guiders will get in touch before the end of the next working day to make an appointment. The guidance call will last around 20 - 30 minutes.
To make an appointment please call:
0345 600 5631
Lines are open 9am - 5pm, Monday to Friday, excluding bank holidays
Our money guides
Our helpful guides are full of useful information about managing your money and how to cope with a change in your financial circumstances.
Losing your job
Losing your job can put a strain on your finances as your income is likely to drop. Our guide explains ways to review household income and how to deal with debt.
When someone dies
When someone close to you dies, it can be hard to know what to do first. Find ways to help pay for a funeral and also people to talk to in this money guide.
If your debts are worrying you, there are steps you can take and organisations that can help you. Our guide explains how to deal with and prioritise your debts.