1. Home
  2. Existing customers

Our customer service

Need a little help? You've come to the right place.

Our customer contact and support service section has information about how to make a claim, update your policy details, and who to get in touch with regarding a policy you have with  us. We have a number of service teams available to help depending on the type of product you have with us.

Printed documents
We’re happy to provide your documents in a different format, such as Braille, large print or audio, just ask us when you get in touch.

All of our printed products are produced on stock which is from FSC® certified forests.

Contact us

Contact us today. If you need to get in touch with our customer service team or track down a policy from one of our specialist businesses, we're here to help.

Contact us  

Manage your products

Manage your existing Royal London pension, investment, insurance, ISA or Unit Trust, funeral plan or endowment policy product.

Manage your products  

Help and support

Our Help and Support section has information on how to update your personal details, make a claim, let us know about a bereavement and track down a lost pension.

Get help and support  

Fund information

Get up to date fund information, download performance updates and explore fund prices for RLCIS Investments, RLUM ISA or Unit Trust and more.

Get fund information  

Make a claim

If you need to make a claim we’ll make it as clear and easy to do as we can.

Make a claim  

Make a complaint

If you need to make a complaint, you can use our online form to get in touch. You can also find information on how to make a complaint by phone or by post.

Make a complaint  

Log in or register for our online service

Find out which online service you need for the products you have.

Find out more  

Health and wellbeing directory

Our health and wellbeing directory can connect you to people, communities and local services in your area, giving you access to the right services and support, at the right time.

Read more  about Health and wellbeing directory

Manage your Retirement Account

Information for an existing customer with a Retirement Account - closed to new customers from 1 August 2020.

Find out more  
When my mother passed away they helped me cash in her policy, it was straightforward and done over the phone. I was surprised at how quickly it was done. 
A reputable company with outstanding service commitments towards their customers. Feel very safe with this company that all will be well when my policy is due to pay out.
Always been helpful - excellent customer services.

Royal London Customer Relationship, November 2017 

Important notice

We have become aware of a company fraudulently calling customers and using Royal London’s name to say they are updating records and offering free reviews.

There is helpful information from the FCA about scams and you can report attempted scams to Action Fraud online or by calling 0300 123 2040.