Make a claim
Please use the links below to find which team you need to speak to depending on the type of policy and claim you need to make.
In some cases we will need to send you a claim form. Just fill it in and send it back to us along with any other documents we’ve asked for.
Easy to do and there when you need us
Our claims procedures are straightforward and backed by expert teams who will look to complete the claim and pay out the money as quickly as we can. You or your family won’t have a long, difficult process with us should the worst happen to you and once your claim has been processed, the money will be sent to you as quickly as possible.
We are happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.
Let us know someone has passed away
If a loved one had an insurance policy, pension or other financial product with us and you're not sure what needs to happen, we can help to make the next steps as easy as possible.
Make a claim on an insurance policy bought through an adviser
Find out what to do to make a claim on Life Cover, Diabetes Life Cover, Critical Illness or Income Protection that you bought through an adviser.
Claim on a policy bought directly from Royal London
Find out how to claim on Over 50s Life Cover or Life Insurance & Family Income Benefit (including Serious Illness benefit or Children’s Benefit) bought directly from us.
Make a claim on a funeral plan
If you need to make a claim on a funeral plan, here we explain the steps you'll need to take, and who you'll need to contact.
Surrenders and Maturities
Here you can find the answers to some of the questions you might have about the surrender or maturity of your Royal London life, savings or investment policy.