If you’re trying to contact us or track down a policy we’re here to help.
Update your policy details
If you need to update details such as names, addresses, or bank details, here you'll find the contact information you need.
Pay money in
If you have a policy with us – such as a pension or an ISA – you can pay in a lump sum whenever you’d like in one of the following ways…
Take money out
Find out how to access your pension or make a withdrawal from an investment ISA.
Make a claim
If you need to make a claim we’ll make it as clear and easy to do as we can.
Make a complaint
If things haven't gone entirely to plan and you'd like to speak to someone about it, we think that should be a straightforward process.
Your pension plan online
Access your plan details with our secure online service. Our online service is only available if you originally took your pension out through your employer or a financial adviser.
If you have an insurance plan with us, you'll find handy downloadable documents that contain the full terms and conditions for your plan, along with how your plan works.
If you took out a policy with Royal London Plus. These policies could have been originally with Royal Liver, United Friendly, Refuge Assurance or Abbey National/Santander.
When my mother passed away they helped me cash in her policy, it was straightforward and done over the phone. I was surprised at how quickly it was done.
A reputable company with outstanding service commitments towards their customers. Feel very safe with this company that all will be well when my policy is due to pay out.
Always been helpful - excellent customer services.
Royal London Customer Relationship, November 2017
We have become aware of a company fraudulently calling customers and using Royal London’s name to say they are updating records and offering free reviews.