Getting started

Need a little help? You've come to the right place.

Our customer contact and support service section has information about how to make a claim, update your policy details, and who to get in touch with regarding a policy you have with  us. We have a number of service teams available to help depending on the type of product you have with us.

Printed documents
We’re happy to provide your documents in a different format, such as Braille, large print or audio, just ask us when you get in touch.

All of our printed products are produced on stock which is from FSC® certified forests.

When my mother passed away they helped me cash in her policy, it was straightforward and done over the phone. I was surprised at how quickly it was done. 
A reputable company with outstanding service commitments towards their customers. Feel very safe with this company that all will be well when my policy is due to pay out.
Always been helpful - excellent customer services.

Royal London Customer Relationship, November 2017 

Important notice

We have become aware of a company fraudulently calling customers and using Royal London’s name to say they are updating records and offering free reviews.

There is helpful information from the FCA about scams and you can report attempted scams to Action Fraud online or by calling 0300 123 2040.