Getting started

Need a little help? You've come to the right place.

Our customer contact and support service section has information about how to make a claim, update your policy details, and who to get in touch with regarding a policy you have with  us. We have a number of service teams available to help depending on the type of product you have with us.

Printed documents
We are happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

When my mother passed away they helped me cash in her policy, it was straightforward and done over the phone. I was surprised at how quickly it was done. 
A reputable company with outstanding service commitments towards their customers. Feel very safe with this company that all will be well when my policy is due to pay out.
Always been helpful - excellent customer services.

Royal London Customer Relationship, November 2017 

Important notice

We have become aware of a company fraudulently calling customers and using Royal London’s name to say they are updating records and offering free reviews.

There is helpful information from the FCA about scams and you can report attempted scams to Action Fraud online or by calling 0300 123 2040.