The penny drops podcast: Protecting yourself against financial scams

In this episode, host Andrea Fox talks to Marilyn Baldwin OBE, founder of Think Jessica, an organisation committed to protecting people from financial fraud, about how we can spot and avoid financial scams.

What will we be talking about?

Millions of people are affected by financial fraud and scams every year – whether it’s online, over the phone, by post or in person. This month we cover:

  • What financial fraud is and the different forms it can take
  • Common types of postal, phone and online scams
  • Key tricks used by scammers
  • Steps to take if you think you’ve been scammed
  • How to help a loved one if they’re being targeted by scammers
  • The impact of financial fraud on mental and physical health
  • Tips to help you stay protected from financial fraud
  • Resources, support and information to improve our awareness of scams

Who is our guest?

Marilyn Baldwin is the founder of Think Jessica, an organisation set up to help protect people from financial fraud. Marilyn spent five years trying to help her elderly mother Jessica who fell victim to numerous scammers and started Think Jessica shortly after she died in 2007. In 2013 Marilyn was voted ITV’s Lorraine’s Inspirational Woman of the Year and in 2014 she received an OBE for her voluntary work with the Metropolitan police, which resulted in the first seizure of scam mail as it entered the UK.

All views and opinions expressed in the podcast are those of the guests and not of Royal London.

Where can you listen?

You can download and listen to episodes using the iTunes Podcasts, Google Podcasts, Spotify or Castbox apps – just search for ‘The penny drops’. Make sure to subscribe so you don’t miss any new episodes, and please do leave us a review. We’d love to know what you think of the series.

If you don’t have access to an app, you can listen to the podcast online. We’ll send you reminders about any new episodes in your quarterly member emails.

How can you find more information?

Royal London recommends you seek professional independent financial advice before making financial decisions, if you are able to. You can learn more about the value of financial advice on our website.

You can also find lots of helpful information on recognising, avoiding and reporting financial scams on the following sites:

General information and support
Preventing postal fraud
Preventing telephone fraud
Preventing online fraud
Reporting a scam

This episode was recorded in January 2021 during the coronavirus outbreak. For the latest information on financial support and benefits, visit

Please note that all topics discussed in this episode can vary depending on your personal circumstances. Any figures quoted were accurate at the time of recording.

Listen to more episodes!

Take a look at our podcast page for more information on other episodes and topics we've covered, or search for 'The penny drops' on the app you use to listen to podcasts. 

Find out more about Listen to more episodes!