Our 2022 claims experience


of claims paid in 2022

Over £631m

paid to customers


claims paid to customers and families at a difficult time

Here when it matters

If you're thinking about taking out protection, you’ll want to feel reassured that your plan will pay out if you ever need to make a claim. In 2022 we paid 99.4% of all claims received, helping over 79,000 customers and their families. 

We're proud of our strong claims track record but we also know how important it is to support you during this process. That's why we give you a single point of contact to manage your claim from start to finish, helping to make it easier for you if you need to make a claim.

And if at any time during the term of your plan, you or your partner and children, suffer a serious physical or mental illness, injury or bereavement, our Helping Hand support service will be there for you – even if you don’t make a claim. And as a plan owner it doesn’t cost you anything extra to use.

Helping Hand is a package of support services, and each service is provided by third parties that aren’t regulated by either the Financial Conduct Authority or the Prudential Regulation Authority. These services aren’t part of our terms and conditions and don’t form part of your insurance contract with us, so can be amended or withdrawn at any time. This means that your or your family’s access to these services could be amended or withdrawn by us in the future.

Source: Royal London Protection business claims paid (1 January to 31 December 2022)