Our 2021 claims experience


of claims paid in 2021


paid to customers


claims paid to customers and families at a difficult time

Here when it matters

If you’re thinking about taking out protection, you’ll want to feel reassured that your plan will pay out if you ever need to make a claim. That’s why we publish our full claims figures every year – in 2021 we paid 99.5% of all claims received, helping over 84,000 customers and their families.

There’s been a lot of change over the last couple of years but our supportive approach to your claims remains the same. We’re proud to have a strong claims track record but we know the experience you have is important too.

Year on year, we work to make it easier to claim – giving you a single point of contact to manage your claim from start to finish. And with access to our Helping Hand support service you will have support before, during and after a claim. A dedicated nurse from our partner, RedArc, will be there to offer ongoing help and advice to support you through a bereavement, serious illness, or injury.

Helping Hand is a package of support services, and each service is provided by third parties that aren’t regulated by either the Financial Conduct Authority or the Prudential Regulation Authority. These services aren’t part of our terms and conditions and don’t form part of your insurance contract with us, so can be amended or withdrawn at any time. This means that your or your family’s access to these services could be amended or withdrawn by us in the future.

Source: Royal London Protection business claims paid (1 January to 31 December 2021)