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- Insurance Insurance
Our claims experience
We take a personal and supportive approach to handling your claim.
We have a number of products, available to buy directly from us or through an adviser, giving you plenty of choice when it comes to finding insurance that suits you down to a tee.
From our humble beginnings in Moorgate to becoming the UK's largest mutual insurer, we have grown into one of the most trusted life insurance providers in the market. Last year alone, we paid out over £516 million in claims and 99.1% of all claims received were paid - proving that no matter which insurance product you choose, you can count on us when it matters most.
Why choose us?
We've been providing insurance to the UK for over a century, and during that time, Britain has changed a fair bit. Luckily, our approach to putting customers first hasn't, and there are many reasons why people still choose us for the cover they need:
Mutuality
We're not answerable to shareholders, meaning we can make our decisions in the best interests of you, our customers.
Award-winning customer service
Our customer care team is available to help, through good times and tough times too.
Value for money
Our plans are not only reliable, they’re affordable too.
Custom coverage
With our tailored insurance plans available through an independent financial adviser, you can choose and combine different types of insurance to build coverage that protects you and your family.
Practical and emotional support
Available with select plans, our Helping Hand service gives you access to a dedicated nurse who can help you and your family during difficult times.