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How can we help?

If you need to get in touch with us, let us know by filling out our online form.

What to expect

Once we’ve collected the details of your enquiry, we’ll get in touch within 2 working days to explain what happens next.

To speed things up, please have this information ready before you start:

  • your contact details
  • basic information about your enquiry
  • the plan or policy number if you're getting in touch about a plan or policy.

We'll need your contact details (name and daytime contact number) so that we can reach you again if we need any further information to process your enquiry. There may be additional information we need - but we'll let you know.

If you'd prefer to speak to us over the phone, just give us a call.

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Help form

* Indicates a required field

1. Your details

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352.

Personal information

Please tell us who's getting in touch *
Title *
Please use the format DD/MM/YYYY
Contact information
How do you prefer to be contacted? *
Address

2. Policy or plan holder details

Fill in the form fields with details of the named person on the policy or plan.

Personal information

Their title *
Please use the format DD/MM/YYYY
Address

3. Policy or plan information

Do you know the policy/plan number? *
You will find this on the statement or policy documents
For example, Personal Pension, Life Insurance, Over 50s cover or Income Drawdown

4. Your enquiry

Where were you referred from?

* Indicates a required field

Speak to a member of our team

Give us a call on: 

0345 602 1885

Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.