
We’re here for you
It’s a trying time for all of us. The coronavirus has many of us worried. So we wanted to reassure you about the life insurance policies and funeral plans that you’ve taken out with us.
To make things easier, we’ve put together answers to your most frequently asked questions about coronavirus:
You can also find out more on protecting your personal information and take a look at our related links on financial planning in tough times.
How can I reduce my payments or take a payment holiday from my Over 50 Life Insurance?
If you stop paying altogether you could lose your insurance. We want to keep you covered and our Over 50 Life Insurance has ways to help you do that:
Flexible payments – you can reduce your monthly payments by bringing down your payout amount, as long as you’re paying at least £3.95 a month. Later, if you want to leave more money behind, you won’t be able to increase your payments – but, you may be able to take out an extra policy depending on the terms and conditions at the time.
Payment holiday – Usually you can do this after you’ve made 12 monthly payments. But at the moment, many need relief sooner rather than later. You can now apply to take a payment holiday after you’ve made only six monthly payments. And this is on top of the usual two holidays you can take. After the payment holiday, you’ll have to make up the missed payments or reduce your payout amount.
Payout Promise – If you need to stop paying altogether, your family can still get at least half of the payout when you die. As long as you're at least halfway through paying, from the start of your policy until the policy anniversary date after you turn 90 - in some cases, 95 - you stop paying then or when you die, whichever comes first. Please check your terms and conditions to confirm which age limit applies to you.
I would like to get in touch with customer services about my Over 50 Life Insurance
If you would like us to get back to you directly about your Over 50 Life Insurance, please send us an email with the subject line: ‘I have a question about my Over 50 Life Insurance and coronavirus’.
If you have a specific question about payment holidays, please send us an email with the subject line: ‘I have a question about payment holidays and my Over 50 Life Insurance plan’.
More information about our Over 50 Life Insurance is available here.
Alternatively, you can download the Policy Summary (PDF - 0.53MB).
How can I take a payment holiday from my Life Insurance?
Flexible payments – you can reduce your monthly payments by bringing down your payout amount, as long as you’re paying at least £7 a month. Later, if you want to leave more money behind, you won’t be able to increase your payments – but, you may be able to take out an extra policy depending on the terms and conditions at the time.
Payment holiday – Usually you can do this after you’ve made 12 monthly payments. But at the moment, many need relief sooner rather than later. You can now apply to take a payment holiday after you’ve made only six monthly payments. And this is on top of the usual two holidays you can take. After the payment holiday, you’ll have to make up the missed payments or reduce your payout amount.
I would like to contact customer services about my Life Insurance
If you would like us to get back to you directly about your Life Insurance, please send us an email with the subject line: ‘I have a question about my Life Insurance and coronavirus’.
If you have a specific question about payment holidays, please send us an email with the subject line: ‘I have a question about payment holidays and my Life Insurance’
More information about our Life Insurance is available here.
Alternatively, you can download the Policy Summary (PDF - 0.87MB).
How can I take a payment holiday from my Funeral Plan?
Payment holiday – Usually you can do this after you’ve made 12 monthly payments. But at the moment, many need relief sooner rather than later. So you can now apply to take a payment holiday after you’ve made only six monthly payments. And this is on top of the usual two holidays you can take. After the payment holiday, you’ll have to make up the missed payments or reduce your payout amount.
A contribution promise – If you need to stop paying altogether, your family can still get a contribution towards your funeral when you die. As long as you’re at least halfway through paying, from the start of the funeral plan until the plan’s anniversary date after you turn 90 – you stop paying then or when you die, whichever comes first.
If I cancel my Funeral Plan, will I get my money back?
If you need to stop paying altogether, we’ll pay a contribution towards a funeral to your personal representatives when you die. As long as you’re at least halfway through paying, from the start of the policy until the policy anniversary date after you turn 90. If you stop paying before the halfway point, your plan will be cancelled and your chosen funeral service will not be delivered.
I would like to get in touch with customer services about my Funeral Plan
If you would like us to get back to you directly about your Funeral Plan, please send us an email with the subject line: ‘I have a question about my Funeral Plan and coronavirus’.
If you have a specific question about payment holidays, please send us an email with the subject line: ‘I have a question about payment holidays and my Funeral Plan’
More information about our Funeral Plans is available here.
Alternatively, you can download the Policy Summary (PDF - 0.42MB).

Be safe – protect your personal information
With the current threat, things are mostly safe and sound. However, some unscrupulous people have developed even more sophisticated ways of preying on vulnerable and savvy people alike. Ultimately, their aim is to get personal information from you that they can use for their own benefit.
If you get unsolicited emails, phone calls, social media posts, text or Whatsapp messages telling you that your life insurance policy or funeral plan is in crisis, and that you should transfer your money or policy to a bank or another life insurance provider, hang up or ignore them. Do not engage with them at all.
You can also email us if you think you’ve been contacted by someone claiming to be from Royal London and you would like confirmation that this is the case.
To summarise: do not give out your personal details (bank details, address, existing insurance/pensions/investment details) to unsolicited callers.
Find out more about potential coronavirus (Covid-19) scams and how to protect yourself.
You can also use this form to report a scam to the Financial Conduct Authority.