Make a claim

If you need to make a claim on your policy, or if someone has died and you need to claim on their behalf, we'll make it easy as clear and easy to do as we can. 

Make a claim about Make a claim

Help and support

We're doing all we can to help and support our customers during the coronavirus (COVID-19) outbreak. So we wanted to reassure you about the life insurance, insurance and savings policies that you’ve taken out with us.

Insurance policies

You can find detailed information for your life or insurance product by choosing the option that applies to you in the information and support for your product section.

Claims

If you're worried about whether you're covered for coronavirus under your life policy, death due to coronavirus is a valid claim for Life Cover and Life Insurance, subject to the terms and conditions of your plan.

Our life plans don’t contain exclusions in relation to pandemics or the contraction of a virus in a foreign country.

For information about how coronavirus may affect an Income Protection or Critical Illness claim, please visit our help and support for insurance products taken out since 2004 via a financial adviser page.

Savings and investment products

We’re still seeing significant swings in global financial markets as a result of fears over the spread of coronavirus and the containment measures being put in place.

It's likely that you'll have seen this come through in the value of your investment or ISA, which might have dropped in the last month or so. This is especially the case if you have a product directly linked to stocks and shares.

Making decisions based on what’s happening in the short term can be a risky thing to do. It might be tempting for example to move investments into cash for a while – but in doing that, you might miss out on the point when the value goes back up – so you could lose out in the long term.

Letting us know that someone has died

If a loved one who had an insurance policy or saving product with us has died and you're not sure what to do, you can get in touch to let us know. We'll be able to guide you through the next steps.

Let us know that someone has died

Information and support for your product

What support and guidance you can get depends on which Royal London life, insurance or savings products you took out. Choose your product for more information, answers to our customers' frequently asked questions and details of how to get in touch.

Insurance products taken out since 2004 via a financial adviser

Information, guidance and answers to frequently asked questions for customers with insurance products taken out since 2004 via a financial adviser.

Read information and guidance about Insurance products taken out since 2004 via a financial adviser

Over 50 Life Insurance, Life Insurance or a Funeral Plan, bought directly from Royal London since 2014

Information, guidance and answers to frequently asked questions for customers who have bought Over 50 Life insurance, Life Insurance or a Funeral Plan directly from Royal London since 2014.

Read information and guidance about Over 50 Life Insurance, Life Insurance or a Funeral Plan, bought directly from Royal London since 2014

RLUM ISAs and Unit Trusts

Update and answers to frequently asked questions for customers with RLUM ISAs and Unit Trusts.

Read update and information about RLUM ISAs and Unit Trusts

Royal London Retirement Accounts and Investment ISAs

Information and answers to frequently asked questions for customers with Retirement Accounts or Investment ISAs.

Read information and guidance about Royal London Retirement Accounts and Investment ISAs

Coronavirus scams – how to spot and avoid them

Scammers are exploiting fears over coronavirus to target consumers. Follow our tips to learn what danger signs to look out for.

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