Group CEO Barry O'Dwyer on our coronavirus response

Barry O'Dwyer, Group Chief Executive

"We have been taking action to protect our financial strength which is really important as we need to keep our customers’ money safe and secure. But our day to day operational priority has been the health and well-being of our colleagues so that we can continue to deliver an excellent service for our customers.

"We're also confident in our ability to withstand the turmoil and are pleased to still be making our ProfitShare award at a time when customers are seeing the value of their retirement savings fall. ProfitShare will help provide a small boost and so we shared £140 million with around 1.8 million customers in April.

"Hopefully there will be some good to emerge from this. It feels like it might leave us with a stronger sense of community and shared responsibility. Of course, these are the very foundation stones of mutuality and indeed of Royal London."

Group CEO Barry O'Dwyer's message in full

You can listen to what our Group CEO Barry O’Dwyer has to say in full on our new podcast, where he discusses our response to the current crisis and how we’re safeguarding our financial strength.

Listen to the podcast about Group CEO Barry O'Dwyer's message in full

Market Update

For the most recent information about how stock market changes can affect your retirement savings, read our latest market update.

Read the latest update about Market Update

Customer support and guidance

We know that this is a difficult and uncertain time for everyone and are doing everything we can to support you. To help you understand how the coronavirus outbreak might impact you as a Royal London customer, we've pulled together the key information our customers have been asking us for.

What does this mean for my pension?

Support and helpful guidance on how coronavirus has affected your pension for all Royal London pension customers.

Pensions support and guidance about What does this mean for my pension?

What does this mean for my Life, Insurance or Savings policy?

Support and helpful guidance on how coronavirus has affected your policy for all Royal London life insurance, insurance, savings and investment customers.

Life, insurance and savings support and guidance about What does this mean for my Life, Insurance or Savings policy?

What does this mean for my RLCIS policy?

Information and guidance for customers with RLCIS pension, insurance and investment products.

RLCIS information and guidance about What does this mean for my RLCIS policy?

Managing your finances in difficult times

We've pulled together lots of useful information to help support you to manage your finances and wellbeing during this challenging time if you've been affected by coronavirus.

You'll find practical hints and tips on how on everything from keeping an eye on your pension to getting help with bills and looking after your own mental health. 

 

Visit Managing your finances section Visit Managing your finances section

Coronavirus scams – how to spot and avoid them

Scammers are exploiting fears over coronavirus to target consumers. Follow our tips to learn what danger signs to look out for.

How to spot coronavirus scams How to spot coronavirus scams

Helping the community and the NHS

We’ve donated £400,000 to the National Emergencies Trust which is coordinating the national response to Coronavirus, ensuring that the right people get funds quickly. We have also made additional donations to our six local charity partners and Silver Line, our volunteer partner, who offer befriending services to older people. We continue to look at other ways of supporting our charity partners through virtual lunch n’ learns, fundraisers and creating a virtual and remote volunteering model.

Hear from Tracy Watt at Held in Our Hearts about what our support means to them:

“Words sometimes fail me and this is one of those times. We are totally blown away by your incredibly generous donation and can’t thank you enough. This truly means the world to us as such a small charity…………….so your incredible donation means more than any words could ever express.”

“It is…………so amazing to see communities like yours pull together. [A colleague] was saying how she feels so well supported by Royal London and that is just lovely to hear.”

In addition, to help ease the pressure on the NHS, while we process insurance applications we’re trying to gather as much information as possible direct from customers rather than from GPs. We will also focus on getting information from non-traditional routes, such as asking customers to provide copies of specialist reports, work medicals and information from other insurers.

While we process claims again we will ask customers to provide copies of specialist reports to ensure we can pay claims promptly. And we’re also implementing some changes around how we gather any medical evidence we require and who we gather it from. We’ll only look to speak to the treating doctors when we’ve exhausted all other options.