Different pension providers may have their own processes when it comes to pension transfers, but there are several common steps that you can take to combine your pensions together in a single plan.
Your pension savings will probably be one of the biggest financial assets you'll ever have, so it's important to think about whether combining your pensions is the right step for you. If you’re unsure it’s best to speak with a financial adviser.
When can I combine my pensions?
You can usually combine a personal or previous workplace pension into a new plan at any time. Some providers will even let you combine a pension if you've started taking money from it, although restrictions may apply.
You can typically move your pension to another provider if:
- You have a personal pension that you opened yourself
- You have an auto-enrolled workplace pension opened by a past employer that you no longer pay into.
Sometimes, employers will move their staff's workplace pensions from one provider to another. If this happens, you'll be given the option to transfer over to the new provider.
You could also move to a totally different provider if the new one isn't what you're looking for. Transfer restrictions might apply, so it's best to check with your employer or provider first.
Should you combine your pension?
If you're unsure about combining your pension plans, our guide can help you understand what to think about so you can make a decision.
What information do you need to combine pensions?
Your old plan numbers
You can get these by contacting your old providers. If you don’t know who your providers are, you can find them using the Government’s free Pension Tracing Service or a third-party.
Pension transfer value
This is the amount that will be moved over from your old pension into your new plan. You can also confirm this by speaking with your other providers or using the tracing service.
Your personal details
When starting the process, you’ll be asked to input your name, postal address, date of birth and your National Insurance number. Some providers may need more details.
How to move your pension to Royal London yourself
Once you’ve tracked down your old pension plans, you should be able to confirm their plan numbers and transfer values. Once you know these, you’ll be ready to start moving the pensions into your Royal London plan.
The transfer process typically takes between 4-12 weeks. This can vary for a few reasons, such as how long it takes your other providers to respond.
You can start the transfer process by:
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Logging into our Transfer Hub
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Visiting our mobile app’s ‘Transfer savings from another pension’ section
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Requesting a transfer pack over the phone for your workplace or personal pension
Once you’re in our Transfer Hub or mobile app
- Enter your other plan number, provider name and transfer value
- We'll ask you some questions to understand whether we can accept your transfer request
- If we need further details we'll contact your other provider(s)
- If we can accept your transfer, we’ll start moving your other pension(s) into your Royal London plan
- Once the transfer is complete, we’ll send you confirmation.
How to move a workplace pension if your employer changes provider
If your employer changes its pension provider to Royal London, you have the option to move your workplace pension into your Royal London plan using our workplace pension transfer service.
The process can take up to 12 weeks to complete from the date Royal London requests your transfer. This can vary depending on factors like your other providers' timings to respond.
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You’ll get an email or letter from us to say that your employer has changed pension provider
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These will include links to start moving your pension either through our Transfer Hub or mobile app
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The Transfer Hub and mobile app include information about our pensions and how transfers work
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You'll review the details of your transfer and complete a declaration to get started
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We’ll email you a summary of your transfer request for your records
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We’ll then work with your previous pension provider to make the transfer on your behalf
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You'll be notified when the changes have been applied to your plan.
More pension transfer options and support