Helping Hand

Tea for two in garden

Personal support whenever you need it


We believe good protection is about more than just money.

That’s why all our protection plans bought through a financial adviser come with Helping Hand - a comprehensive support service.

It’s available to use from the day your plan starts – not just when making a claim. It doesn't cost anything extra to use and your partner and children can use it too.

If you ever suffer a serious illness, injury or bereavement, it provides you with the additional support you might need beyond a financial payout.

We work with a company call RedArc who'll give you access to the support of a dedicated nurse. They'll provide tailored and personal support whenever it's needed, for as long as it's needed.

Whether you need to speak to someone or access specialist services, you'll always speak to the same person.

If you're an existing customer and would like to use Helping Hand just call on 0345 6094 500.

Helping Hand is a package of support services, provided by third parties that aren't regulated by the Financial Conduct Authority. These services aren't part of our terms and conditions, so can be amended or withdrawn at any time.

When you take out one of our protection plans, available through a financial adviser, you'll get access to our comprehensive support service Helping Hand at no extra cost.

So if you experience serious illnesses, injury or bereavement Helping Hand gives you the support you need to get through the tough times.

It's available to you, your partner and children the same day your plan starts.

A dedicated nurse, provided by our independent partner RedArc, is at the heart of Helping Hand. They'll be your main contact if you need to use the service.

Your dedicated nurse will listen and get to know you, assess your needs and concerns, and create a personal support plan to make sure you get the right kind of help.

And because everyone's different the support you get will always be tailored and personal.

And you'll get on going help from your dedicated nurse for as long as you need it.

Access to a dedicated nurse

We work with a company called RedArc who’ll give you access to the support of a dedicated nurse. They’ll provide tailored and personal support whenever it’s needed, for as long as it’s needed.

Whether you need to speak to someone or access specialist services, you’ll always speak to the same person.

If the worst happens and you need help coping with the death of a loved one, the dedicated nurse can provide long-term support as well as bereavement counselling for family members.

Or if you’re diagnosed with a serious illness like cancer, the nurse can help you understand a diagnosis or provide advice on how to manage the side effects of treatments better. They can also support with the various long-term impacts of COVID-19, offering specific interventions as required to make sure you manage symptoms as well as possible.

Depending on the type of illness or injury, the dedicated nurse can recommend a number of additional services if they think it’s going to help. For example:

  • a second medical opinion
  • support recovering from a heart attack
  • speech and language therapy after a stroke
  • complementary therapies to help manage symptoms or help with recovery

We also offer access to independent career, legal and medical helplines to support you when you need a professional opinion or independent advice.

Watch our short video to find out how the service works.

When one of our customers – or a member of their family – tells us they need help. We’ll put them in touch with the dedicated nurse service available through Helping Hand.

They’ll decide which member of their team is going to look after that person.
The dedicated nurse will give them a call to get to know them. They’ll create a personal support plan to make sure each person gets help that’s tailored to their needs. Sometimes the most appropriate help is the ongoing emotional support they get from regular contact with their dedicated nurse.

Or it could mean their nurse recommends wider practical support, like a second medical opinion or help at home; they can also research and arrange further services if that’s what’ll benefit them.

And they’ll always speak to the same nurse, often for months or even years.

Visit our website to find out how this service has made a difference to our customers.

 

Independent helplines

Having a professional to talk to can make all the difference when it comes to peace of mind. That’s why our Helping Hand service also gives you and your family (partner and children) access to independent medical, legal and career helplines.

If you're an existing customer and would like to use any of our helplines, just call 0345 6012 598.

The calls you make to the helplines are completely confidential and will not be discussed with Royal London. These support services are provided by third party suppliers Identify HR & Resourcing Solutions Ltd (careers), Epoq Legal Ltd (legal) and RedArc Assured Limited (medical).

Case studies

Find out the difference Helping Hand has made to our customers.

Eye

Helping Hand - Jenny's Story

Find out how Helping Hand supported Jenny through her cancer diagnosis. 

View Jenny's story  about Helping Hand - Jenny's Story
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Helping Hand - Oliver's Story

Find out how Helping Hand supported a family through their son's Leukaemia treatment.

View Oliver's story  about Helping Hand - Oliver's Story

Helping Hand is a package of support services, provided by third parties that aren’t regulated by the Financial Conduct Authority. These services aren’t part of our terms and conditions, so can be amended or withdrawn at any time.

Next steps

To find out more about Helping Hand speak to your financial adviser. If you do not have one please see the value of advice.

You can have a look at the terms of use for the legal helpline.