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  5. Online client pack - FAQs

Online client pack - FAQs

Our online client packs allow you to review and confirm the answers provided on your application, as well as make any changes. The process is designed to be quick and simple - giving you peace of mind we’ve all the information we need in the event of a claim.

Below are answers to some frequently asked questions and if you need any further assistance, our customer contact team are on hand to help.

This normally takes a few days to arrive - if you’ve not received it within a week, please contact our customer contact team on 0345 609 4500 and they can re-issue.

Yes - please contact our customer contact team who will send a paper version for you to complete and return.

Our customer contact team can re-issue any lost codes to you.

Completing the review isn’t just about amending any errors or providing new information, it’s about giving us confirmation that you agree with the answers provided, so it’s best to complete and return the review.

You’ll no longer be able to log in and complete this online, but you can still request a paper copy from our customer contact team.

Try copying the link and pasting it into the address field of a web browser.

Check the spelling of your name on the secure code letter in case there has been a typing error made when inputting your name on the application form. You may need to log in with an incorrect spelling and amend the error when you’re completing the review.

Also consider whether any forenames, middle names or surnames may have been mixed up on the application form and if switching those helps you log in successfully.

For any additional questions or support, call our customer contact team on 0345 609 4500.