How does it work?
When it comes to your pension savings, it’s good to know you’re on track for the retirement you want.
Our mobile app can make it easier to check in with your pension that little bit more often.
We’ve made it easy to keep track of your pension whenever you like - you can see what’s been paid into your plan…
…where it’s invested and how it’s performing…
…and what it could be worth in the future.
As a mutual, we aim to reward our members when we do well – we call this ProfitShare. We’ll let you know about any ProfitShare awards we make using the app.
We’re continuing to make our app easier for you to use. We’ve already updated the app so you can track any income you’re taking through drawdown if you’re in retirement…
…and introduced new financial wellbeing content to help you get to grips with important topics, like budgeting or reducing debt.
You can listen to podcasts and take a look at our latest guides and articles.
We’re listening to your feedback to develop more exciting features - this is just the beginning.
Whether it’s a nudge from us about what’s happening with your pension, or letting you know about our latest financial wellbeing content hot off the press.
Download our free app from the App Store or Google Play.
If you’d like a more in-depth conversation about your pension, speak to your financial adviser or find one at unbiased.co.uk.
What can I use the app for?
Using our mobile app, you’ll be able to see:
- What your pension savings are worth now
- Your contributions, including what the government pays in and any employer contributions
- How your savings are performing, any charges you’ve paid and any ProfitShare we may have awarded
- What your pension savings could be worth when you retire
You can also access our articles, podcasts and guides to help you with important topics like budgeting, reducing bills and handling debt.
You can use our mobile app if you've taken out a pension plan with Royal London since 2004 or previously Scottish Life.
You’ll also need to have one of the following plans:
- Pension Portfolio and Individual Personal Pension Plans
- Retirement Solutions Group Personal Pension Plans
- Retirement Solutions Group Stakeholder Personal Pension Plans
- Retirement Solutions Executive Pension Plan
- Retirement Solutions Company Pension Plans
- Retirement Solutions GPP & SHR Continuation Plans
- Retirement Solutions Individual Pension Plans
FAQs: Mobile app
Here you'll find the most common questions we're asked about our mobile app.
Is the app secure?
We’ve tested our mobile app extensively to make sure it’s secure, so you can use it with confidence.
The data used is encrypted to ensure privacy, and the app will only use a trusted secure channel for communication with Royal London services. It also automatically logs you out if you’ve not interacted with the app for 5 minutes.
You’ll use your online service login details to access the app, and as long as you keep these details confidential, nobody else will be able to access your account. You can read more about our online service security.
Why can’t I login to see my plan?
If you haven't already, you'll need to register for online service before you login to the app. You can do this on our online service page, or the app will guide you through the short registration process.
You'll need your plan number to hand - you can find this on your yearly statement or in your welcome pack.
I need to reset my password. How do I do this?
If you've entered your name and address incorrectly 3 times, an email will be sent to your registered email address asking you to reset your password.
If you’ve forgotten your password, you can update it using the forgotten password link on the online service login page.
My account is locked – how do I unlock it?
There may be a reason you can’t access your plan, or we may need to reset your account for you. If you contact us on 0345 602 1885 we’ll be able to help.
I’ve logged into the app but I can’t see (one of) my plans. Why is this?
You can only use the app if your plan appears on the list of plans that can use it.
If this isn’t the case, you can get in touch with our customer service team who can investigate this for you.
When will my contributions show on the app?
Regular contributions will be displayed shortly after they’ve been paid. Transfers will be displayed as soon as they're received and added to your plan by our customer service team.
How does the app know when I'm due to retire?
We have your chosen retirement age on our records and the app uses the date and time on your phone to calculate the length of time until your retirement date.
Can I make changes to my plan on the app?
I’ve got other plans with Royal London, can I see these in the app?
You’ll be able to see any plans that our app is compatible with – you can check this list above.
If you have one of our other products that aren’t on this list, you won’t be able to see them using the app.