Update life insurance policy details

New addresses, new names and new bank accounts - there's plenty that can change while your insurance plan is in place.

Find out how you can change your details by answering a couple of questions.

What do you want to change?

Who did you take your policy out with originally?

Royal London Personal or Business Menu taken out through an adviser (formally Bright Grey)

Online (recommended)

The quickest way to make this change is through our online service.

Login and go to 'My account'.

Login & update 

Fill in a form

Online form

Call us

You can call us on 0345 646 2108. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Royal London Personal or Business Menu taken out through an adviser (formally Bright Grey)

Online (recommended)

The quickest way to make this change is through our online service.

Login and go to 'My account'.

Login & update

Fill in a form

Online form

Call us

You can call us on 0345 646 2108. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Royal London Personal or Business Menu taken out through an adviser (formally Bright Grey)

Online (recommended)

The quickest way to make this change is through our online service.

Login and go to 'My account'.

Login & update

Fill in a form

Online form

Call us

You can call us on 0345 646 2108. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Royal London Personal or Business Menu taken out through an adviser (formally Bright Grey)

Online (recommended)

The quickest way to make this change is through our online service.

Go to the ‘Support’ section in your account and fill in the Contact form for updating Direct Debit details.

Login & update 

Fill in a form

Online form

Call us

You can call us on 0345 646 2108. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Royal London Personal or Business Menu taken out through an adviser (formally Bright Grey)

Fill in a form

Online form

Call us

You can call us on 0345 646 2108. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Royal London Personal or Business Menu taken out through an adviser (formally Bright Grey)

Fill in a form

Online form

Call us

You can call us on 0345 646 2108. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Royal London Personal or Business Menu taken out through an adviser (formally Bright Grey)

Fill in a form

Online form

Call us

You can call us on 0345 646 2108. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Whole of Life insurance since 2004 taken out through an adviser

Online (recommended)

The quickest way to make this change is through our online service.

Login and go to 'My account'. 

Login & update

Fill in a form

Online form 

Call us

You can call us on 0345 646 2108. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Whole of Life insurance since 2004 taken out through an adviser

Online (recommended)

The quickest way to make this change is through our online service.

Login and go to 'My account'. 

Login & update

Fill in a form

Online form 

Call us

You can call us on 0345 646 2108. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Whole of Life insurance since 2004 taken out through an adviser

Online (recommended)

The quickest way to make this change is through our online service.

Login and go to 'My account'. 

Login & update

Fill in a form

Online form 

Call us

You can call us on 0345 646 2108. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Whole of Life insurance since 2004 taken out through an adviser

Online (recommended)

The quickest way to make this change is through our online service.

Go to the ‘Support’ section in your account and fill in the Contact form for updating Direct Debit details.

Login & update 

Fill in a form

Online form 

Call us

You can call us on 0345 646 2108. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Whole of Life insurance since 2004 taken out through an adviser

Fill in a form

Online form

Call us

You can call us on 0345 646 2108. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Whole of Life insurance since 2004 taken out through an adviser

Fill in a form

Online form

Call us

You can call us on 0345 646 2108. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Co-operative Insurance Society (CIS)

Fill in a form

Online form

Call us

You can call us on 0345 646 2107. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Write to us

Churchgate House
5th Floor Reception
56 Oxford Street
Manchester
M1 6EU

Life Insurance or Over 50s directly with Royal London or the Post Office

Fill in a form

Online form

Call us

Life Insurance or Over 50s policy directly with Royal London:

0345 646 2102

Life Insurance or Over 50s policy directly with Post Office:

0345 646 2092

Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Refuge Assurance, United Friendly, Royal Liver or Royal London before 2004

Online (recommended)

The quickest way to make this change is through our online service.

Login and go to 'My Account'.

Login & update  

Fill in a form

Online form

Call us

You can call us on 0345 646 2092. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Refuge Assurance, United Friendly, Royal Liver or Royal London before 2004

Online (recommended)

The quickest way to make this change is through our online service.

Login and go to 'My Account'.

Login & update    

Fill in a form

Online form

Call us

You can call us on 0345 646 2092. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Refuge Assurance, United Friendly, Royal Liver or Royal London before 2004

Online (recommended)

The quickest way to make this change is through our online service.

Login and go to 'My Account'.

Login & update  

Fill in a form

Online form

Call us

You can call us on 0345 646 2092. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Refuge Assurance, United Friendly, Royal Liver or Royal London before 2004

Online (recommended)

The quickest way to make this change is through our online service.

Go to the ‘Support’ section in your account and fill in the Contact form for updating Direct Debit details.

Login & update

Fill in a form

Online form

Call us

You can call us on 0345 646 2092. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Refuge Assurance, United Friendly, Royal Liver or Royal London before 2004

Fill in a form

Online form

Call us

You can call us on 0345 646 2092. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Refuge Assurance, United Friendly, Royal Liver or Royal London before 2004

Fill in a form

Online form

Call us

You can call us on 0345 646 2092. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Scottish Life

Fill in a form

Online form

Call us

You can call us on 0345 602 1885. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Santander/Abbey

Call us

You can call us on 0345 646 2110. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Write to us

301 St Vincent Street
Glasgow
G2 5PB

Aegon

Fill in a form

Online form

Call us

You can call us on 03456 001 402. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.

Don't know?

Call us

You can call us on 0345 602 1885. Lines are open 8am to 6pm, Monday to Friday, excluding bank holidays.

We're happy to provide you with alternative formats such as Braille, large print and audio to replace any printed documents that you might get through the post, just ask the customer service consultant when you ring.