1. Home
  2. Existing customers
  3. Help and support
  4. Make a complaint

Make a complaint

If something is not quite right and you would like our Customer Relations team to look into it for you, then please fill out our complaints email form below. Alternatively, you can call us or get in touch by post. 

You can view our complaints policy in full to learn more about how we'll deal with your complaint.

By filling in the form fields, you’re providing us with information we need to make sure your claim is dealt with quickly and by the right customer services team. 

If you need to speak to us, just give us a call.

To speed things up, please have this information ready before you start:

  • Your personal details
  • Your contact details
  • Your policy details
  • Details of your complaint
  • Any supporting information you may want to attach

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in a new window) or listen on 0800 085 8352.

​

Complaint form

This form should take about ten minutes to complete. All fields are mandatory unless marked as (optional).

Your details

Title
Please use the format DD/MM/YYYY
Email is the quickest and simplest way for us to communicate with you, it also helps us support the environment by reducing paper. We will use the email address you provide here to update our records and to send confirmation of the request.
Address

Details of your policy or application

To help us process your complaint, please fill in this section with your policy or application information where relevant.

Is your complaint in relation to a policy with Royal London?
Is the policy yours?
What type of product is the policy?
You will find this on your National Insurance card, benefit letter, payslip or P60
How is your policy paid?
You will find this on your statement or policy documents
If the complaint isn't about a Royal London policy, or if you're unsure, please select 'unknown'

Details of your complaint

To help us investigate your complaint, please give us as much information as you can.

Supporting documents

You can upload a maximum of 20MB.

Allowed file types jpg, png, pdf
Need to upload more files? (optional)
Allowed file types jpg, png, pdf
Allowed file types jpg, png, pdf
Allowed file types jpg, png, pdf
Allowed file types jpg, png, pdf

Get in touch by phone

Give us a call on:

0345 603 6733

(Office hours are Monday to Friday 8.00am-6.00pm).
Excluding Bank Holidays

Get in touch by post

If you want to write to us, our address is:

Customer Relations
Royal London House
Alderley Park
Congleton Road
Nether Alderley
Macclesfield
SK10 4EL