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Write to us

How to get in touch

If you've got something to say, we'd love to hear it.

Our expert team is ready to help whether you want to get in touch by post, over the phone or online.

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Email us

The quickest way to get in touch with us is to send us an email. To make sure your enquiry finds its way to the right inbox, please complete the form below. If you do not know the name of your original plan provider, please call us on 0345 602 1885.

* Indicates a required field

1. Your details

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352.

Personal information
Title *
You will find this on your statement or policy documents
Email is the quickest and simplest way for us to communicate with you, it also helps us support the environment by reducing paper. We will use the email address you provide here to update our records and to send confirmation of the request.
Please provide a mobile number. This may be used for online access related enquiries or call backs.
Address

2. Your enquiry

Which product type are you getting in touch about? * Select one option. If you have more than one product, choose any relevant option
You will find this on your National Insurance card, benefit letter, payslip or P60
Do you pay a monthly or annual premium amount? *

* Indicates a required field

Post us a letter

Prefer putting pen to paper? Address your letter to one of the following locations, dependent on your original provider:

General enquiries:

Royal London House

Alderley Park

Congleton Road

Nether Alderley

Macclesfield

SK10 4EL

Customer services:

Royal London House

Alderley Park

Congleton Road

Nether Alderley

Macclesfield

SK10 4EL

Phoenix Life, Abbey National / Santander:

Royal London

301 St. Vincent Street,

Glasgow,

G2 5PB

Tel: 0345 741 3002

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

Scottish Provident:

301 St Vincent Street

Glasgow

G2 5PB

Tel: 0345 271 0900

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

RL CIS:

Churchgate House

5th Floor Reception

56 Oxford Street

Manchester

M1 6EU

Tel: 0345 605 7777

Lines are open 8am to 6pm Monday to Friday, excluding bank holidays.

Help with online service

If you have a Royal London Pension and need help with accessing online service or are having trouble logging into your account, our dedicated Web Support Team are available from 8am to 6pm Monday - Thursday and 8am to 5pm on Friday. 

Call us on 0345 602 1885.