Get in touch

How to get in touch

If you've got something to say, we'd love to hear it.

We have won awards for our customer service, and our expert team is ready to help whether you want to get in touch by post, over the phone or online.

The quickest way to get in touch with us is to send us an email. To make sure your enquiry finds it's way to the right inbox, please complete the form below (and be sure to give us your policy number, the name of your original plan provider, or both).

Email us

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Write to us

Prefer putting pen to paper? Address your letter to one of the following locations, dependent on your original provider:

General enquiries:

Royal London House

Alderley Road


SK9 1PF 

Customer services:

Royal London House

Alderley Road



Phoenix Life, Abbey National / Santander:

Royal London

301 St. Vincent Street,


G2 5PB

Tel: 0345 741 3002
(Mon - Fri. 9am - 5pm)

Scottish Provident:

301 St Vincent Street


G2 5PB

Tel: 0345 271 0900
(Mon - Fri. 8.30am - 6pm)


Churchgate House

5th Floor Reception

56 Oxford Street


M1 6EU

Tel: 0345 605 7777
(Mon - Fri. 9am - 5pm)

Help with online service

If you have a Royal London Pension and need help with accessing online service or are having trouble logging into your account, our dedicated Web Support Team are available from 8am to 6pm Monday - Thursday and 8am to 5pm on Friday. 

Call us on 0345 602 1885.