Write to us

How to get in touch

If you've got something to say, we'd love to hear it.

We have won awards for our customer service, and our expert team is ready to help whether you want to get in touch by post, over the phone or online.

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Email us

1. Your details

This section should be completed by all applicants.

Personal information collected on this form will be used to administer your request. To understand the detail of how we use your information you can read the privacy policy (opens in new window) or listen on 0800 085 8352.

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2. Your enquiry

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Post us a letter

Prefer putting pen to paper? Address your letter to one of the following locations, dependent on your original provider:

General enquiries:

Royal London House

Alderley Road


SK9 1PF 

Customer services:

Royal London House

Alderley Road



Phoenix Life, Abbey National / Santander:

Royal London

301 St. Vincent Street,


G2 5PB

Tel: 0345 741 3002
(Mon - Fri. 9am - 5pm)

Scottish Provident:

301 St Vincent Street


G2 5PB

Tel: 0345 271 0900
(Mon - Fri. 8.30am - 6pm)


Churchgate House

5th Floor Reception

56 Oxford Street


M1 6EU

Tel: 0345 605 7777
(Mon - Fri. 9am - 5pm)

Help with online service

If you have a Royal London Pension and need help with accessing online service or are having trouble logging into your account, our dedicated Web Support Team are available from 8am to 6pm Monday - Thursday and 8am to 5pm on Friday. 

Call us on 0345 602 1885.