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What we stand for

We put people at the heart of what we do. Our story began in a coffee shop in 1861, where two men named Joseph Degge and Henry Ridge met to form a Friendly Society, so they could help even the poorest families gain a sense of security. The business has grown a lot since then, becoming a mutual along the way, but our aim has always been to help people help themselves. And, although the products, services and benefits we offer have evolved, we’ve remained focused on working together to deliver the best possible outcomes for our members and customers.

Our mutuality

We believe insurers should put the needs of their customers first, not shareholders or investors. As a mutual company, we’re owned by our members. This means we have no shareholders to pay dividends to, so we can focus our efforts and our profits on providing better products and services for you. And, as owners of the business, members also have a say in how we run Royal London through our AGM.

Visit our Mutuality page to find out more, or watch our animation below.

CAPTION: Why does mutuality matter to you?

Royal London is a different kind of financial services company: we’re a mutual, which means we’re owned by you: our members. So, what’s so great about mutuality?

We always put you first.

Being a mutual means we have no shareholders to answer to. Everything we do is for the benefit for our members, customers and our business. Having no shareholders also means there are no dividends to pay. Our profits go straight into providing you with better products and services. We also aim to boost eligible members’ retirement savings by giving you a share of our profits each year.

We provide you with great service.

Our employees are members and owners of the business too, so they always go the extra mile to make sure you’re satisfied.

We give you a say.

Finally, you have the opportunity to vote on how the business is run at our AGM. You can also ask us questions. We’d love to hear from you.

Find out more about your membership at royallondon.com/members.

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​Our social impact

Being a responsible business and having a positive social impact is a top priority for Royal London. Whether it’s doing the best thing for our members and customers, having the right working environment, engaging with local communities, or supporting society through investing responsibly and helping to improve financial capability, we don’t just do business – we do it the right way.

Learn more by visiting our social responsibility page.

Working at Royal London

Our team has really grown over the years. Today, we have over 3,000 employees in six offices across the UK and Ireland – and we’re proud to be rated as one of Britain’s best places to work. We’re committed to creating a positive, inclusive and flexible culture and the best experiences for our people, through things like our People Promise and Spirit of Royal London values.

Find out more on our Careers Hub.