What we stand for

We put people at the heart of what we do. Our story began in a coffee shop in 1861, where two men named Joseph Degge and Henry Ridge met to form a Friendly Society, so they could help even the poorest families gain a sense of security. The business has grown a lot since then, becoming a mutual along the way, but our aim has always been to help people help themselves. And, although the products, services and benefits we offer have evolved, we’ve remained focused on working together to deliver the best possible outcomes for our members and customers.

Our mutuality

We believe insurers should put the needs of their customers first, not shareholders or investors. As a mutual company, we’re owned by our members. This means we have no shareholders to pay dividends to, so we can focus our efforts and our profits on providing better products and services for you. And, as owners of the business, members also have a say in how we run Royal London through our AGM.

Visit our Mutuality page to find out more.

​Our social impact

We're determined to secure a better future for our customers, their families, and their communities. Our social impact approach focuses on the areas where we can use our strengths and work together with others to make a real difference. We’ve identified three key social problems that we want to tackle for the benefit of our customers and communities – building financial resilience, taking on the long-term savings challenge and strengthening responsible business – and made 10 social impact commitments that set out the actions we’re taking.

Learn more by visiting our Social Impact page.

Working at Royal London

Our team has really grown over the years. Today, we have over 4,000 employees in six offices across the UK and Ireland – and we’re proud to be rated as one of Britain’s best places to work. We’re committed to creating a positive, inclusive and flexible culture and the best experiences for our people, through things like our People Promise and Spirit of Royal London values.

Find out more on our Careers Hub.