Meet our new CEO
CAPTION: Introducing our new Group Chief Executive
BARRY O'DWYER: Hello, I’m Barry O’Dwyer and I’m the new Chief Executive at Royal London. I want to take some time to introduce myself to our members.
I’m an actuary and I’ve worked for my entire career in financial services. I started work for Standard Life, which was then a mutual life insurance company, and I’ve worked for some of Royal London’s biggest competitors.
I’ve long admired what Royal London stands for, and it’s a very great privilege to be asked to lead the company through its next phase of delivery for members and customers.
CAPTION: Why Royal London is different
BARRY O'DWYER: Being a mutual organisation means Royal London is very different to other typical financial services companies. It brings a real sharp clarity of focus on who we are here to serve. We have no shareholders, we concentrate purely on the needs of our customers and members, and we try and design products and services that meet those needs.
It’s important that we listen carefully to our members and we do that through research, but also through the thousands of interactions that we have every day. But, we also want to hear from members directly at our Annual General Meeting.
CAPTION: Understanding our people, members and customers
BARRY O'DWYER: I’ve spent my first few weeks in [Royal London] getting around all of our offices and meeting as many of our people as I can. I want to understand what makes our people proud of working at Royal London, but also what we can do to improve in our delivery for members and customers.
CAPTION: Making a difference
BARRY O'DWYER: Royal London is different and I’m pleased to see some of the work underway on initiatives that I know are important to members. So, for instance, our Social Impact programme, which seeks to achieve broader positive change in society. You can read more about the programme on our website and I look forward to seeing how this evolves over time.
A lot of the member questions at our AGM in 2019 were around responsible investing and this is an area where members, through their investment choices, together with Royal London as an asset manager, can make a real difference.
Responsible investing involves considering the total return on investments, including the impact on society and the environment, and not just the financial return. Again, you can read more about our responsible investment policies on our website.
Social impact and responsible investing are just two areas where we feel we’re making a real difference. I’d like to hear member’s views about how we can continue to work together to deliver what’s important for you.
CAPTION: Supporting our members
BARRY O'DWYER: You’ll be used to receiving your quarterly member e-mails and you’ll be hearing from me again soon. Later this month, as well as bringing you your usual financial insights and information on membership benefits, we’re also launching a new podcast series called 'The penny drops'.
The series is designed to help you make better financial decisions, with experts giving helpful tips on everything from saving and budgeting to planning for retirement. You can read more about the podcast on the member’s area of the website or search for the podcast on the app that you use to download.
And, finally, my colleagues and I are here to serve you. If you’ve any thoughts about how we’re doing, if you’re happy with the way you or your family have been treated by Royal London, or if you think we can do better, please do get in touch. Great companies like Royal London stay great by listening to their customers and striving always to get better.
Thank you for listening.
CAPTION: Get in touch at email@example.com
Find out more about membership
CAPTION: At Royal London we’re pretty friendly. In fact, we started out as a Friendly Society in 1861.
Back then our aim was to help people avoid the stigma of a pauper’s grave. Today we’re still dedicated to the financial security of our members. And because we’re a mutual we’re still owned by you – our members.
It means that when we do well, you do too. And if you’re a qualifying member you benefit from something we call ProfitShare. When we have a good year, ProfitShare could top up your Royal London pension… or add a little to your Royal London With Profits policy.
And there are some important member benefits you can enjoy. Like the Royal London Foundation, which can help your community. It awards up to £5,000 to local causes chosen by you. Just ask Cheshire’s Jump Children’s Charity…or Bath City Farm.
And we offer work experience to you, or your family. It helps school leavers, those who have had a career break, or anyone looking to change jobs, to gain experience.
And you can find information about managing your money on our Member Update website.
As a member, you also get a say in how we run the business. You can use your vote to make important decisions every year…Like who sits on the Board of the company.
After all…it’s your Royal London.