Royal London lends a helping hand to wellbeing

17 January 2022  
4 min read

Royal London has enhanced its Helping Hand service to include health and wellbeing support for new customers, including online access to hand-picked early care medical services.

New customers who purchase a Royal London Menu Plan will be invited to complete an online health assessment, carried out by our partner LiveSmart, which will provide them with a personalised health report including tips and recommendations. They will also have full access to wellbeing services including:

HealthHero: 24/7 access to virtual GP consultations by experienced, NHS doctors. Handy if you’re struggling to see your regular GP.

Thrive: Mental Wellbeing: an NHS approved app which provides personalised recommendations to help prevent, detect and self-manage mental health conditions, such as stress and anxiety. Thrive has a range of techniques to help build resilience and improve overall mental wellbeing.

PAI (Personal Activity Intelligence): An online tool which works with a wearable device (Fitbit, Apple Watch or Amazfit), to measure the heart health impact of all activity. PAI provides ongoing, tailored guidance on how to improve your heart heath.

TrackActiveMe: Created by physiotherapists, this app can help diagnose a musculoskeletal problem and gives access to physiotherapy advice and personalised exercises to support recovery from a wide range of injuries and conditions. Customers can also access a library of exercises for the home or workplace.

New and existing Menu Plan customers can still make the most of the existing benefits of Helping Hand to help with recovery from a serious illness, injury or bereavement. The existing benefits include tailored and personal support from a dedicated nurse, access to relevant literature, and help in organising additional services such as therapies, counselling or a second medical opinion.

Christina Rigby, Product Owner at Royal London, said:

“It’s been a difficult couple of years and there’s no doubt that most of us have seen some impact on our mental and physical wellbeing. That’s why we’re lending a helping hand to our customers’ health and wellbeing with our new support services. Our range of hand-picked early care medical services can offer the help and advice needed to stay fit and healthy and help stop small health issues becoming a big problem.”

Helping Hand is available to all Royal London customers with a Menu Plan bought through an adviser, and can be used to support customers day-to-day, not just at claim. The new wellbeing support services will be available soon to customers with an existing Menu Plan.



Notes to Editors

The enhanced Helping Hand service is available to new customers from 1 Jan

For further information please contact:

Neil Cameron, PR Manager

About Royal London

Royal London is the largest mutual life insurance, pensions and investment company in the UK, with assets under management of £153 billion, 8.8 million policies in force and 4,075 employees. Figures quoted are as at 30 June 2021.