Royal London supports customers through Covid-19 with £13.1m paid in claims

Published  18 March 2021
   2 min read

Craig Paterson, Chief Underwriter at Royal London, comments on the announcement that insurers paid out £202 million to families of people who died in 2020 due to coronavirus.

“Despite 2020 being an unpredictable year, we continued to pay claims promptly and support our customers. The pandemic has shown the importance of having protection in place and we have paid £13.1 million in Covid-19 related claims. We also continue to offer support through our Helping Hand service which provides customers and their families with access to a dedicated nurse who is able to give tailored and personal support to get them through a difficult time, including coping with ‘Long-Covid’ symptoms.”


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Neil Cameron, PR Manager

Notes to Editors


Royal London’s claims statistics shows:

  1. The majority of the claims were death claims. 2,049 claims were paid out on Whole of Life policies and 61 on Term Life policies with a total pay-out of £13 million.
  2. One Critical Illness claim was paid for Covid-19 leading to a period of intensive care with a sum assured of £50,000.
  3. Seven Income Protection claims were paid to customers where Covid-19 led to their absence from work, with an annual pay-out totalling £46,000.

About Royal London

Royal London is the largest mutual life, pensions and investment company in the UK, with assets under management of £147 billion, 8.7 million policies in force and 4,232 employees. Figures quoted are as at 31 December 2022. 

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