Energy companies could do more to help their disabled customers

Responding to the charity Scope’s findings which shows disabled people have seen energy bills rise during the pandemic, Sarah Pennells, Head of Financial Capability at Royal London said:

“These are worrying findings and there’s definitely more that energy companies could do to help their disabled customers. Some energy companies have set up charitable trusts that offer grants to help customers pay off debts, but many disabled customers are simply paying too much for their energy in the first place, because they’re on expensive standard or default tariffs, rather than cheaper deals that are available.”